1Z0-1003 Online Practice Questions and Answers
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
A. The activity turns red and a Resource Tree warning appears.
B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
C. The activity turns red, a Resource Tree warning appears and a message scenario is launched (if configured).
Your customer is using SLAs for some Activity Types.The
A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
B. OFSC will not create the activity, and an error will be returned in the API response.
C. OFSC always uses the Activity Creation Date as the SLA start date.
D. OFSC will use the Activity Creation Date as the SLA start.
E. OFSC will use available capacity to determine the most suitable start date.
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy. Which describes the correct message scenario configuration to support this requirement?
A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.
B. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.
C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.
D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?
A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
C. Do not mark the Action Link as "Is plugin", select the Type as"HTML5 application", enter the URL and select "Use Plugin API".
D. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link inoffline option
Your customer offers a "triple play" service where an installation requires three work skills:
"Cable","Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100. This work skill group is assigned to all technicians, and it is also associated with a "Triple Play"
capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50. Which two statements are true effect this configuration has on activity assignments and capacitymanagement?
A. An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.
B. An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.
C. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.
D. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category
Which two statements are correct regarding the characteristics of an SLA window?
A. An SLA window indicates when an activity should be completed.
B. An SLA window indicates how long an activity should take to complete.
C. An SLA window indicates that there is enough time available within it to perform an activity.
D. An SLA window indicates when an activity should start.
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
A. Configuring a message scenariowith the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
Acustomer is using the following within the "get_capacity" request of the SOAP Capacity API.
Given the body of the request, which statement is true regarding the dates that willbe returned in the response?
A. The customer will obtain results for dates May 10th and May 15th.
B. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
C. Only if there is quota available, the customer will obtainresults for dates between May 10th and May 15th.
D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
Which three configurations will enable booking to automatically close?
A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
D. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.