1Z0-1064-22 Online Practice Questions and Answers

Which three steps are required to set up a standard coverage for the following scenario:

High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is

not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B. Do not choose any optional criteria columns.

C. Choose all optional result columns.

D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update SR reference

B. Update resource manager

C. Delete activity

D. Update resource member

E. Delete message

Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.

B. Users can reopen a service request when the status is set to "Closed".

C. Users can reopen a service request when the status is set to "Resolved".

D. "Closed" status is set by an automaticjob after a specified number of days.

E. "Customer working" is one of the five seeded status types.

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to dashboard pages.

B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

C. It requires proper permissions to use the tools and additional permissions to edit the desired object.

D. In includes a preview option for all standard and custom object pages.

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.

Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A. Modify the original base locales of the articles to match the target language.

B. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.

C. Enable new locales for the languages to be used and provision designated users to translate the articles.

D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Time Period

B. Duration

C. Available

D. Interval

E. Start/Stop

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of queues to use as criteria for your rule assignments

B. the candidates of service requests to use as criteria for your rule assignments

C. the candidates of queues to use as criteria for your rule assignments

D. the attributes of service requests to use as criteria for your rule assignments

E. the rule sets you want to create and the rules to include in each rule set

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can modify the workflow to update field values within the SR object.

B. You can generate tasks for the SR object from the workflow.

C. You must make the changes using the Page Composer tool.

D. You will be required to code any new workflow actions in Groovy.

E. You can send an e-mail notification to specified recipients.

F. You can define the workflow to run when certain fields of the SRobject are changed.

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.

B. No standard reports onmilestones are provided.

C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

What three things should you do once you have established a global default coverage?

A. Createan ESS job to Monitor Service Request Milestones.

B. Create an ESS job to Aggregate Service Requests.

C. Use Application Composer to configure warning emails about milestone compliance events.

D. Use Application Composer to include milestones on the Service Request Layout if desired.