Printable PDFOracle 1Z0-1064 Exam Questions & Answers
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Vendor: Oracle
Exam Code: 1Z0-1064
Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
Certification Provider: Oracle
Total Questions: 75 Q&A ( View Details)
Updated on: May 25, 2026
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1Z0-1064 Online Practice Questions and Answers
Milestones are not getting applied to service requests in the customer environment. Identify three causes.
A. The scheduledprocess has not been set up.
B. The Starts When criteria of the milestones is not True.
C. No default coverages are set up.
D. Entitlement rules are not valid for the service request.
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C. The batch job for recommendations has not been executed.
D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
What three things should you do once you have established a global default coverage?
A. Createan ESS job to Monitor Service Request Milestones.
B. Create an ESS job to Aggregate Service Requests.
C. Use Application Composer to configure warning emails about milestone compliance events.
D. Use Application Composer to include milestones on the Service Request Layout if desired.
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