Printable PDFOracle 1Z0-325 Exam Questions & Answers
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Vendor: Oracle
Exam Code: 1Z0-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Total Questions: 80 Q&A
Updated on: May 27, 2026
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1Z0-325 Online Practice Questions and Answers
In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but have different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?
A. Use a single template across all Customer Portal pages, and implement themes dynamically.
B. Do not use a theme, and implement templates dynamically.
C. Do not use a template, and implement themes dynamically.
D. Use a single theme across all Customer Portal pages, and implement templates dynamically.
Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)
A. adding values to the Score field in the Survey Questions
B. ensuring the survey questions are included in the "Chat Survey Score" report
C. updating the filters in the report
D. changing the survey questions to a Matrix type
E. changing the format of the Average Score
When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary? (Choose three.)
A. Decision
B. Load
C. Entry Point
D. Set Fields
E. Workspace
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