1Z0-562 Online Practice Questions and Answers

What correctly describes the order in which algorithms, if plugged in, are executed when a bill changes from the "Pending" state to the "Complete" state?

A. Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Post-Bill Completion

B. Customer Class – Pre-Bill Completion; Service Agreement Type –Pre-Bill Completion; Customer Class –Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Post-Bill Completion

C. Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion

D. Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion

E. Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Post-Bill Completion; Customer Class – Post-Bill Completion

Which three statements are correct in reference to Case Types? (Choose three.)

A. It defines the possible states its cases can pass through.

B. It defines the template for outgoing letters.

C. It defines multiple initial states.

D. It defines additional fields to be entered as part of the case.

E. It defines if a Responsible User is required.

When a customer has a specific price for a defined quantity which is different to other customers, where is this specific price for the related Bill Factor defined?

A. Rate Component

B. Bill Factor Characteristic

C. Bill Factor Value

D. Service Agreement ?Contract Value

E. Account Characteristic

How many Tenders can a Payment Event have?

A. one Tender per Payment Event

B. no Tenders for Payment Events, only Payment Segments

C. no Tenders for Payment Events, only Payments

D. one Tender for each account the payment is applied to

E. one or more Tenders for each form of Payment submitted

Which process is used to populate the Field Activity Upload Staging Tables?

A. FACOMPL

B. MUP1

C. MUP2

D. Process `X'

E. FAUP-PURG

Which three statuses are valid for a field activity? (Choose three.)

A. Pending

B. Dispatched

C. Complete

D. Pended by User

E. Held

How many bill segment-related financial transactions do pay plans have?

A. one

B. depends on the number of bills that will contain the customer's pay plan commitments

C. depends on the number of payments that is part of the pay plan

D. none

E. unlimited

What correctly describes the hierarchy in how a Rate Schedule must be created?

A. Rate Schedule, Rate Version, Rate Component, SA Type

B. Rate Version, Rate Schedule, Rate Component

C. Rate Component, Rate Version, Rate Schedule

D. Rate Schedule, Rate Component, Rate Version

E. Rate Schedule, Rate Version, Rate Component

What are the three main classes of portals? (Choose three.)

A. Dashboard portal

B. Customer Information portal

C. Standalone portal

D. Tab Page portal

E. Account Information portal

Service Points are specific locations at a property where a customer receives service. Select the three main categories of service points. (Choose three.)

A. Metered

B. Metered - Interval

C. Metered - Non-Interval

D. Badged Item

E. Unbadged Item