220-1002 Online Practice Questions and Answers

Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation.

Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

A. Acceptable use policy violations

B. Server configuration

C. Chain of custody

D. Data loss incidents

A user wants to see the workstations present on the LAN in a workgroup environment.

Which of the following settings must be enabled to make this possible?

A. Turn off public folder sharing

B. Turn on network discovery

C. Use 128-bit encryption

D. Turn on file and folder sharing

A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution.

Which of the following actions should the technician take NEXT?

A. Review all existing case notes from previous calls and restate the issue.

B. Apologize for the inconvenience and then escalate the call to a supervisor.

C. Ask the user to walk through each step taken that created the issue.

D. Establish a theory of probable cause based on what the user reported.

A technician performed some maintenance on a server via remote desktop and needs to restart the machine to apply the changes. The restart command is not available on the Start menu. Which of the following commands can the technician use to initiate an immediate restart?

A. Shutdown /s /t 0

B. Shutdown /t

C. Shutdown /r /t 10

D. Shutdown /t /t 0

A recent security breach has caused a large company to audit its own internal security policy. The breach Involved an unauthorized user gaming access to an unattended computer by exploiting default credentials and then further elevating system privileges.

Which of the following security measures would have MOST likely prevented the breach? (Select TWO).

A. Account lockout policy

B. Disabled guest account

C. Screensaver password locks

D. BIOS password

E. Password expiration

F. Logon time restrictions

Users have reported their files have disappeared, and they are unable to access local data. The security administrator quarantined all affected systems and removed any remote connectivity; however, users are still unable to access local data PC performance has not been affected, but the applications keep failing. Which of the following has MOST likely occurred?

A. Rootkit installation

B. Data backup failure

C. OS update failure

D. Ransomware attack

E. Browser redirection

A technician needs to ping a client's machine that the technician is working on, to ensure that the network card is functioning correctly. Which of the following IP addresses should be used?

A. 10.76.0.1

B. 127.0.0.1

C. 192.168.0.1

D. 255.255.255.0

A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?

A. The device needs a firmware update.

B. The device needs an updated driver installed.

C. The plugged in device is too slow for the USB port speed.

D. The device is incompatible with the installed version of Windows.

A technician is installing a new router at a computer that wants to protect the configuration of the DMZ. To prevent unauthorized remote access, which of the following should the technician perform when installing a new wireless router?

A. Secure the room the router is stored in

B. Change the default password on the router.

C. Disable SSID broadcasting

D. Ensure that all cables to the router are shielded

A user is unable to access corporate email on a smartphone. After the user launches the email application, it crashes and does not display the expected inbox. Additionally, the user reports other applications are running slowly.

Which of the following should the technician do NEXT?

A. Calibrate the smartphone's touch screen.

B. Verify the user's email credentials.

C. Ensure the smartphone is not in airplane mode.

D. Completely drain the smartphone's battery, and then fully charge it.

E. Check the number of applications running on the smartphone.