220-801 Online Practice Questions and Answers

A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?

A. FireWire card

B. Network card

C. Thunderbolt card

D. Video card

E. Sound card

A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?

A. Break the glass in the CRT in a controlled environment to prevent injury

B. Discharge all capacitors in the CRT and remove them before disposal

C. Ensure familiarity and compliance with all relevant local regulations

D. Ensure that the monitor is no longer working and repair if possible

Which of the following display connections has 15-pins?

A. RGB

B. VGA

C. DVI

D. HDMI

Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system?

A. MBR

B. CMOS

C. VRAM

D. BIOS

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?

A. Printer PC is off network

B. Printer is low on toner

C. Printer needs to be restarted

D. Device drivers are corrupted

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?

A. Agree with the user's complaints

B. Clarify the user's statements

C. Minimize the user's criticism

D. Shadow the other technician on the next repair

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).

A. VGA

B. IEEE 1394

C. PCIe

D. PCMCIA

E. ExpressPort

F. HDMI

Which of the following external ports would a technician use to connect a printer? (Select TWO).

A. eSATA

B. COM1

C. VGA

D. USB

E. Parallel

A user has a wireless home office and would like to add file storage and print server to the domain. The user has only enough funds to upgrade one feature on the server. Which of the following would be the MOST beneficial upgrade for this PC role?

A. Add a second multi-core processor for faster computations

B. Add a Gigabit Ethernet card for fast file transfers.

C. Replace Windows XP Professional with the newer Windows 7 Home Premium

D. Add an additional hard drive to create a RAID 0

A user has installed video editing software and hardware on a Windows PC. The PC met the minimum requirements of the hardware. The editing program loads very slowly and takes a very long time to render large files. Which of the following will MOST likely resolve this issue?

A. More memory and a reformatting of the hard disk are needed.

B. A second hard drive must be added and the Page file should be lowered.

C. More memory is not needed; the Windows Page file should be increased.

D. More memory and available hard disk space are needed.