220-802 Online Practice Questions and Answers

Which of the following is a business use case for desktop virtualization? (Select TWO).

A. Circumvent software licensing

B. Disaster Recovery

C. Security Monitoring

D. Software Testing

E. Increased Storage Space

A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?

A. Reseat the drive and verify the RAID array is healthy

B. Replace the failed drive and verify the RAID is healthy.

C. Replace the failed drive and restore the data.

D. Add a fifth drive and make it a spare.

A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?

A. Configure Wake-on-LAN for the NIC on the Work PC.

B. Configure a firewall exception on the Home PC.

C. Switch the Work PC network from "Work" to "Home".

D. Disable the Windows firewall on the Home PC.

A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?

A. Run CHKDSK

B. Manually erase all cookies

C. Go back to the latest restore point

D. Run defrag

A user states that they are having a problem with their word processor on their laptop.

Whenever they attempt to type letters with their right hand, numbers and symbols show up instead.

Which of the following would address this issue?

A. Switch to a standardized font

B. Restore regional settings to default

C. Toggle the function + num lock combination

D. Connect a full sized external keyboard

When securing a new wireless router, which of the following should be changed FIRST?

A. Default SSID

B. Radio power levels

C. Default password

D. DHCP settings

Which of the following would a technician use to install applications onto an iPad? (Select TWO).

A. App Store

B. Market Place

C. iTunes

D. Exchange

E. Mobile Market

Which of the following features helps to prevent shoulder surfing?

A. Native resolution

B. Auto adjust

C. Degaussing

D. Privacy screen

Joe, a technician, is tasked with disassembling a laptop to replace its motherboard. Which of the following is the FIRST step he should perform?

A. Write down where all the screws go on paper

B. Prepare some containers to hold the parts

C. Remove the battery and the removable CD-ROM drive

D. Refer to manufacturer documentation

Which of the following is the BEST example of social engineering?

A. Impersonation

B. Key logger

C. Virus

D. Malicious cookie