33810X Online Practice Questions and Answers

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A. Physical Mid-Range Server

B. Physical Entry-Level Server

C. VMware Mid-Range Server

D. VMware High-End Server

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A. 4

B. 2

C. 1

D. 3

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?

A. Email and Web Communication

B. Microsoft Lync Integration

C. Avaya Presence Service

D. AACC High Availability

An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze TM snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A. Context Store

B. Co-Browsing

C. Engagement Designer

D. Work Assignment

An IT manager wants Avaya Breeze because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze Snap-ins are available with Avaya Aura Contact Center? (Choose two.)

A. Context Store

B. Work Assignment

C. Dialogue Designer

D. Co-browse

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura Contact Center.

Which application will meet the customer's requirements?

A. Avaya Control Manager

B. Avaya one-X Agent Desktop

C. Avaya Agent Desktop

D. Avaya Contact Center Orchestration Designer

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

A. Automated Quality Monitoring package

B. Quality Monitoring package

C. Workforce Management package

D. Workforce Optimization package

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A. Task Flow Executor (TFE)

B. Telephony Services Manager (TSM)

C. SIP Gateway Manager (SGM)

D. Telephony Services Manager (TSM)