33810X Online Practice Questions and Answers

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.

Which additional information is also needed?

A. The salaries of the executives In the meeting

B. The design diagram for discussion with customer

C. The Avaya solutions and services Avaya could offer

D. The model numbers of the existing contact center equipment

Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?

A. By using Sales Force Updates

B. By using Create Proposal SSR

C. By using Create Order

D. By using Create Upload Order SSR

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?

A. Email and Web Communication

B. Microsoft Lync Integration

C. Avaya Presence Service

D. AACC High Availability

An IT manager wants Avaya Breeze because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze Snap-ins are available with Avaya Aura Contact Center? (Choose two.)

A. Context Store

B. Work Assignment

C. Dialogue Designer

D. Co-browse

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A. Avaya IXTM Workforce Engagement

B. Avaya Control Manager

C. Avaya IXTM Workspaces

D. Avaya Breeze Platform

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A. Avaya Enhanced Contact Recording

B. Avaya Contact Recording

C. Avaya Contact Recording Advanced

D. Avaya Basic Contact Recording

When using a browser to administer the Avaya Aura Contact Center, which browser is supported with CCMA?

A. Firefox 66.0 32 bit

B. Google Chrome 74.0 64 bit

C. Microsoft Edge 64 bit

D. Microsoft Internet Explorer 11.0 32 bit

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A. Call Completion No Reply (CCNR)

B. Call Back Assist (CBA)

C. Call Back Request (CBR)

D. Call Completion Busy Subscriber (CCBS)

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

Which application programming interface type is used to publish the CCT functions?

A. Microsoft .NET

B. Open Database Connectivity (ODBC)

C. Open Computing Language (OpenGL)

D. Simple Direct Media Layer