46150T Online Practice Questions and Answers

A customer seeks a communications system for up to 150 sites, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance. Which Avaya IP Office™ edition best fits this need?

A. Preferred Edition

B. IP Office™ Select

C. Basic Edition

D. Server Edition

E. Essential Edition

Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office™ Server or Select Edition? (Choose four.)

A. Vmware

B. Linux Server

C. Cloud computing platform

D. Hyper-V

E. IP500 V2

What features does Avaya Call Reporting provide, which Media Manager does not? (Choose three.)

A. Basic call recording

B. Real-time agent wallboards and dashboards

C. Customizable reporting

D. Integrated video capture for agents and callers

E. Complete and searchable call data

Cloud Operations Manager (COM) is a new management utility. What does it manage?

A. Up to 30 Avaya Aura® systems

B. Up to 30,000 call recordings

C. Up to 30 Avaya IP Office™ system inventories

D. Up to 3000 Avaya IP Office™ users

E. Up to 3000 Avaya IP Office™ systems

What is the maximum number of DECT-R4 edition 6 extensions supported by Avaya IP Office™ Server edition?

A. 750

B. 150

C. 1000

D. 3000

E. 384

A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.” Which of the following responses will most likely keep you in the room?

A. I’ve already got everything I need from the IT team, I need to hear it from you!

B. Maybe we can help. What's keeping your agents from meeting their goals?

C. Doing your due diligence with us will buy you sweat equity with IT.

D. Avaya has a long history of placing solutions in the contact-center environment.

E. In a way, aren't we all on the IT team?

A prospective customer contact says, “The primary concern in my business right now is return on investment.” Which of the following is the best response, in terms of advancing the conversation and pursuing the vendor and partner's interests?

A. Tell me more about your business.

B. Would you be interested in an Avaya IP Office™ system?

C. Avaya IP Office™ always delivers the highest ROI!

D. How do you measure productivity?

E. We can reduce the price to meet your target number.

You ask a customer contact about their business needs on a sales call, and they say, “It's the nature of our business that our employees are pretty spread out. We need to get everyone working as a team despite that.” Which of the following feature sets will your proposal emphasize?

A. Savings

B. Call Handling

C. Mobility

D. Productivity

E. Multi-channel

A prospective customer contact says, “We’re in growth mode. Our only priority is things that help us bring service to new markets.” Which of the following attributes will be the focus of your proposal?

A. Resilient

B. Secure

C. Modular

D. Scalable

E. Simple

You have a midsized customer who currently has an IP Office™ solution. They tell you that they are interested in quickly adding contact center functionality, including skills-based routing, call recording, and email or chat capabilities, with agent and supervisor interfaces including real time and historical reporting tools. Which offer would best meet their needs?

A. Avaya Spaces™

B. Avaya Contact Center Select

C. Avaya Mobile Identity

D. Avaya Mobile Experience