500-442 Online Practice Questions and Answers

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A. The voice gateway may modify the digits presented to downstream devices.

B. The voice gateway provides IVR functionality in a Contact Center deployment.

C. The PSTN is responsible for delivering the inbound call to a voice gateway.

D. The PTSN is responsible for routing the call to the agent.

E. The voice gateway is responsible for routing the call to the agent.

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

A. CCE Admin page

B. Domain Manager

C. Active Directory

D. Configuration Manager

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. ICM responds to the Route Request by running a Routing Script.

B. CVP delivers a Route Request to the ICM Central Controller.

C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.

D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A. Wrap-up on Incoming, set to Required

B. Enable "Require Logout Reason"

C. Enable "Require Idle Reason"

D. Wrap-up on Outgoing, set to Required

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. allows agents to re-skill to a different skill group or team

B. automates Text to Voice Bot Configurations

C. allows different groups of users to configure APIs based on their roles

D. obtains data from the base solution's database, known as Data Sources

E. customizes the visual presentation of the reports

Which server holds the .wav files on a UCCE environment?

A. VXMLGW

B. CVP reporting server

C. ICM Router

D. Media Server

How many clusters of Finesse will a single PG support?

A. one

B. two

C. three

D. four

Which two components must a script be associated with to run? (Choose two.)

A. CED

B. Media Routing Domain

C. Skill Target

D. Call Type

E. Dialed Number

What is the suggested mechanism to offer coaching to agents by supervisors?

A. TeamMessage

B. Desktop chat

C. Email

D. Whisper coaching

What are two parts of a Single Sign-on message flow? {Choose two.)

A. IdS detects the user has an invalid access token

B. IdS detects the user has a valid access token

C. IdS provides a login page for authenticating the user

D. IdP provides a login page for authenticating the user

E. Browser issues PUT of the Finesse desktop with an access token