500-443 Online Practice Questions and Answers

What is the role of CVP in UCCE/PCCE?

A. interface between CUBE and UCCE/PCCE

B. queuing and self-service IVR

C. call routing brain of PCCE/UCCE

D. plays IVR Prompts to Callers

Which protocol is used by CVP to communicate to VRU PG?

A. GED-125

B. GED-155

C. GED-12.5

D. GED-256

What are two ways the Call Studio Application is built or executed? (Choose two.)

A. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

B. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

C. The project is built using WB.

D. The project is built using Call Studio.

E. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

Where must a Dialed Number be mapped within CCE?

A. Call Type, which in turn points to a scheduled Routing Script

B. Precision queue

C. Skill group

D. Media Server

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

A. Run VRU Node

B. Send to VXML

C. GS,Server,V

D. Send to VRU

E. CUCM

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

A. CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not.

B. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

C. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.

D. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC).

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

A. It delivers this String via SIP invite to the Virtual Voice Browser.

B. It defers this string via HTTPS to the Virtual Voice Browser.

C. It delivers this string via HTTP to the Virtual Voice Browser.

D. It does not deliver this information to vvb.

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

A. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway.

B. Synchronization between servers and clients is needed.

C. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

D. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

E. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

Which two ways are Finesse gadgets deployed? (Choose two.)

A. The host supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

B. Finesse Gadgets must be uploaded only to the primary Finesse Server.

C. The 3rdpartygadget password and the file upload must be hosted on a separate server.

D. Finesse Administration changes require a new login or Reset Layout in order to access changes.

E. The file permissions only need to set for Read for Public Permissions.

How many roles are available to be assigned to a CUIC user?

A. 5

B. 6

C. 7

D. 8