500-443 Online Practice Questions and Answers

Which two call transfers are supported in PCCE Deployments? (Choose two.)

A. SRTP Refer

B. Release VXML Trunk Transfer

C. CCE Managed Transfer

D. CUCM Destination Transfer

E. SIP Refer

What are two core components of PCCE? (Choose two.)

A. CVP Call/VXML Server

B. Agent PG A and B side

C. Cisco ECE Services Server

D. CVP Reporting Server

E. Cisco ECE Web server

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A. Value List Collection Designer

B. Agent Supervisor

C. Report Designer

D. Report Definition Designer

E. Dashboard Designer

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

A. Digital tone elements capture a single digit.

B. Digits elements capture a single digit.

C. Menu Elements capture a string of numerical digits.

D. Menu Elements capture a single digit.

E. Digits elements capture a string of numerical digits.

What is referred to as a switch leg on CVP?

A. Script request from CVP to UCCE/PCCE

B. Ingress SIP call leg from Ingress gateway to CVP

C. Ringtone call from CVP to WB

D. Agent call initiated by CVP

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

A. It delivers this String via SIP invite to the Virtual Voice Browser.

B. It defers this string via HTTPS to the Virtual Voice Browser.

C. It delivers this string via HTTP to the Virtual Voice Browser.

D. It does not deliver this information to vvb.

What are two conditions in which PCS legs get invoked? (Choose two.)

A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

D. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

E. The correct call route is configured through the Call Manager server.

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

A. changes to an individual outbound dialer record

B. create API usage for plugins

C. changes to a Script record

D. create multiple new Agents

E. Agent Skill Groups change between shifts

Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

A. CUIC Data Source

B. Live Data Streaming Data Source

C. Real-Time Streaming Source

D. HDS Data Source

E. CVP Reporting Data Source