500-445 Online Practice Questions and Answers

What are two considerations when installing Web Servers? (Choose two.)

A. The web server can be installed outside the firewall.

B. Web server components should be installed on a separate VM.

C. Web server components should always be installed along with the application server.

D. Web server is not mandatory and is optional.

E. The web server cannot be separated from its corresponding application servers across a firewall.

Which feature is unable to be deleted or made inactive?

A. Enterprise Chat and Email

B. Unified CCE

C. Exception Queue

D. Supervisory Queues

What is the maximum value for the ‘MaxMessageSize

Which two types of data does a file server store? (Choose two.)

A. application files

B. application log files

C. error log files

D. system files

E. report templates

What are three report categories and templates included for ECE reporting? (Choose three.)

A. Supervisor Status

B. Contact Center Trend

C. Email Survey

D. Service Level Agreement

E. Service Level Performance

F. Contact Center CCA

G. Agent performance

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

A. Know the ECE version and Engineer Specials installed.

B. Collect all ECE services logs.

C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

D. Restart the ECE servers.

E. Upgrade to the latest Engineer Special.

F. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

G. Understand the customer's intent for the flow of emails and chats.

How is the ECC variable created for chat, inbound and outbound email activities?

A. User.ece.email.id

B. User.ece.task.id

C. User.ece.activity.id

D. User.ece.customer.name

What is the default value for the email media class set by the installer?

A. Email_media_class

B. Email_ECE

C. ECE_Email

D. Cisco_email

What is the formula for a standardized agent count for email?

A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

A. ECE

B. UCCE

C. Partition

D. Service