6202 Online Practice Questions and Answers

You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform?

A. Perform event preferences

B. Perform database restores

C. Administer Contact Center Agent login credentials

D. Modify Real-Time Display interface parameters

Which process is performed by the Contact Center Server database migration tool during an upgrade?

A. It creates a new database for the upgrade to Avaya AuraTM Contact Center

B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center

C. It upgrades all processes to Avaya AuraTM Contact Center

D. It migrates Avaya AuraTM Contact Center applications to new server platforms

You are migrating a CCMS database from a previous release of Contact Center Manager Server (CCMS) which was co-resident with Command Control Toolkit (CCTT), and is about to restore the database using the restore option from the database maintenance utility, The new CCMS is co-resident with CCT What will corrupt the database once the restore has completed?

A. Restore contents="Data"

B. Restore contents ="Schema"

C. Application options = "CCT" and "CCMS"

D. Applications options= "CCMS" and Media Type = "Tape Drive"

You are planning to install the License Manager Application on the same server on which Contact Center Manager Server (CCMS) is installed Which IP address should be entered when configuring the contact center components that require access to the License Manger?

A. the Contact Center Server subnet IP address of the server used for CCMS

B. the ELAN IP address of the server used for CCMS

C. the ELAN IP address of the switch

D. the Contact Center subnet IP address of the server used for Contact Center Server Administration (CCMA)

How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the AuraTM Contact Center applications?

A. Create a shared folder with full access on a network drive and download the RU or SP to it

B. Stop the installation and use Add/Remove Programs to add the downloaded RU or SP

C. Create a folder on the server where the Contact Center software is being installed and download the RU or SP to it

D. Download the RU or SP and write it onto a DBD and then use the DVD to install it onto the server

You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server, The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days.

Which link under UCM is used to change the password aging setting?

A. Administrative Users

B. Audit

C. Password

D. Policies

You are preparing for the first backup of the Contact Center Manager Server (CCMS). The environment requires a backup to a remote directory.

Which step is required for a successful database backup via the Contact Center Database Maintenance window?

A. Add the Windows user account to the "Log on as a backup" policy

B. Configure backup username using Server Name\username format under the Backup Location tab

C. Shut down all services on the CCMS

D. Verify that a backup tape is available

Which main components on Avaya AuraTM for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya AuraTM Contact Center environment?

A. System Platform, Media Server and Utility Server

B. Cdom, WebLM License Manager and XEN Server

C. SIP Enablement Services, Application Enablement Services and Communications Manager

D. Office Communications Server, Media Application Server and Converged Office Server

Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?

A. Run the installation from a remote hard disk copy of the installation DVD.

B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server

D. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet

Which operating system is supported for Avaya AuraTM Contact Center server installations?

A. Windows Server 2008 SP1 Standard or Enterprise Edition X32

B. Windows Server 2003 SP2 Standard or Enterprise Edition X64

C. Windows Server 2008 R2 Standard or Enterprise Edition X64

D. Windows Server2008 Datacenter Edition X64