7495X Online Practice Questions and Answers

Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.

B. Customer History Information is provided by Omnichannel Datastore.

C. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.

D. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.

E. Voice Interactions information is stored in Omnichannel Datastore.

Which three items are required for the Chat-Bot integration with Avaya Oceana? (Choose three.)

A. Avaya Co-Browse

B. Secondary Omnichannel Datastore

C. Rackspace instance

D. Avaya Chat Servers APS

E. An additional license from Avaya

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

A. Conference a supervisor

B. Email

C. Transfer to a supervisor

D. Transfer a file

E. Initiate a co-browse session

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

A. OmniCenter ProvisioningCollector

B. UCMDataCollector

C. AgentControllerService

D. UCMService

E. Authorization Service

Which two Avaya Oceana® components are installed on the Avaya Oceana Cluster 2? (Choose two.)

A. Work Assignment

B. Unified Collaboration Administration

C. Context Store

D. Avaya Mobile Communications (AMC)

E. Unified Agent Controller (UAC)

Which statement about Messaging Service SMS channel in Avaya Oceana® is true?

A. Messaging Service snap-in interfaces independently to model SMS messages as live chat.

B. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.

C. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SMS.

D. Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.

After adding the Oceana® UCA and CM to the same location in the Control manager, which two configurations are required for this newly added location? (Choose two.)

A. Assign a location to Web Server.

B. Assign a location to Application Server.

C. Assign a location to Provisioning Server.

D. Assign a location to Monitor Server.

E. Assign a location to Database Server.

OCEANA_LARGE is a value that is applicable for the Avaya Oceana® solution deployment that supports up to how many maximum active agents?

A. 1000

B. 2500

C. 3000

D. 4500

Which statement describes the "Coverage to messaging" feature supported in Avaya Oceana® 3.5?

A. It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.

B. Customers have the option to leave a voice message when a Required Resource does not answer.

C. It is a workflow option to route to the agent's voice mailbox to leave a voice message.

D. It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.

Which component is responsible for integrating Oceana® Workspaces with Oceana® Core components?

A. Unified Collaboration Administration

B. Call Server Connector (CSC)

C. Unified Agent Controller (UAC)

D. Unified Collaboration Model (UCM)