7495X Online Practice Questions and Answers

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

A. OceanaCoreDataService Snap-in

B. ContactCenterService Snap-in

C. CustomerManagement Snap-in

D. CustomerJourneyService Snap-in

A customer's recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

A. Cluster Profile

B. Cluster group

C. Cluster IP

D. Cluster Fully Qualified Domain Name

Which three statements about Webchat Transfer to Service are true? (Choose three.)

A. WebChat transfer is completed without any indication on customer web session.

B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.

C. The Agent waits on the line until the customer connects to the new agent.

D. The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.

E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

A. http://Cluster4-IP/services/UCAStore/uca

B. http://Cluster2-IP/services/UCAStore/uca

C. http://Cluster1-IP/services/UCAStore/uca

D. http://Cluster3-IP/services/UCAStore/uca

While working on Email Channel Configurations in Avaya Oceana® where can you enable the Agent Initiated Email feature for Agents?

A. Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box

B. Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box

C. Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box

D. Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

While implementing an Avaya Oceana® solution, if the customer is using Avaya System Manager as the Certificate Authority (CA), which three tasks must be performed for certificate installation? (Choose two.)

A. Install TRUST Certificate from LDAP Server on System manager and Cluster2.

B. Install Trust Certificate from LDAP Server on Avaya Communication Manager.

C. Replace the default Identity Certificates on Avaya System Manager.

D. Install SMGR RootCA on Avaya Oceana® Agent Workspaces computers.

E. Replace the default Identity Certificates on Avaya Breeze Nodes Security Modules.

While installing Trust Certificates from the LDAP Server on System Manager, which two details are required for installing the Trust Certificate? (Choose two.)

A. IP Address of Cluster 1

B. IP Address of SMGR Server

C. LDAP Port : 636

D. IP Address of LDAP Server

E. LDAP Port : 363

Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)

A. Configure attributes under provisioning cluster for the deployed voice workflow

B. Configure Routing Rule for Self-Service

C. Configure Rule Group for Voice assisted and Self-Service flows

D. Configure attributes for Voice-assisted and Self-Service flows from ED Admin Console

E. Configure attributes for Voice-assisted and Self-Service from ED Admin Design

Which Cluster is required for configuration of attributes at a central location and distributing them to all the components inside the solution?

A. Cluster 4 - Co-Browse Cluster

B. Cluster 5 - Provisioning Cluster

C. Cluster 2 - UAC Cluster

D. Cluster 1 - Common Component Cluster

Which statement describes the "Coverage to messaging" feature supported in Avaya Oceana® 3.5?

A. It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.

B. Customers have the option to leave a voice message when a Required Resource does not answer.

C. It is a workflow option to route to the agent's voice mailbox to leave a voice message.

D. It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.