7497X Online Practice Questions and Answers

A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCAStore service that has been completed 100%?

A. In the System Manager on the Server Administration under Backup and Restore Job Status

B. In the System Manager on the Cluster Administration under Backup and Restore Job Status

C. In the System Manager on the Avaya BreezeTM

D. In the System Manager on the Server Management

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

A. Run deploy-service -lv on the BreezeTM server

B. Check the service install status on cluster Administrator page in SMGR

C. Look at the Oceana Monitor page.

D. Look at the Event Log in System Manager

E. Check the status of cluster1 in SMGR.

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya

Oceana Agent Workspaces and receive the following log messages:

Log File: wa-wae-pu-*.log

09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper ?[.2.0.0.480_1]

[M:processInboundEvent (ResourceStateEvent) ] [T:].

Resource state change for ResourceStateEvent

[triggeringWorkId=00002000521474393284, state=NOT_READY,

nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1,

activeWorkCount=0] successfully processed

What is the current status of the Agent Workspaces?

A. NOT_READY

B. READY

C. BUSY

D. CONNECTED

From where can you change the log-level for Avaya Oceana® snap-in components?

A. Omnichannel Datastore

B. System Manager

C. Avaya Control Manager

D. Breeze logging

When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A. /var/log/Avaya/services/event.log

B. /var/log/Avaya/ca/event.log

C. /var/log/Avaya/dcm/event.log

D. /var/log/Avaya/eventing/activemq.log

While troubleshooting Webchat interactions, which snap-in service and PU logs must be checked from the Avaya Oceana Cluster#3?

A. CustomerControllerService

B. ORCRestService

C. AgentControllerService

D. WAIMRestService

Which three parameters are associated to a work request inside the Avaya Oceana® solution? (Choose three.)

A. Customer ID

B. WorkRequestId

C. Agent ID

D. Attributes

E. WorkFlowType

After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

A. Work Assignment

B. MessagingService

C. Unified Collaboration Model

D. ORCRestService

E. Context Store

For providing a treatment similar to an Experience Portal, which VDN is required in Communication Manager?

A. Transfer VDN

B. Ingress VDN

C. SelfService VDN

D. Routing VDN

Given the following CSC attribute string:

[{"providerId": "uk-oceanaX-cm", "aesIP":"10.147.88.x", "cmName":"CM7"}]

What is the significance of CM7 in the CSC communication manager list?

A. It should match the Communication Manager FQDN.

B. It should match the Communication Manager host name.

C. It should match the Communication Manager IP address.

D. It should match the Switch Connection Name in the AES server.