78950X Online Practice Questions and Answers

What are the two locations where a historical report can be saved? (Choose two.)

A. In a Group folder

B. In the Scheduled Events folder

C. In the Public Report Templates folder

D. In the Private Report Templates folder

What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)

A. WebLM

B. ADMIN

C. CCMA

D. REGISTRY

E. CCT

Which type of application variables are used to reference the sample prompts?

A. RAN type variables

B. STRING type variables

C. MUSIC type variables

D. LANGUAGE type variables

Refer to the exhibit.

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

A. 0

B. 100

C. 250

D. 500

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

A. No agents are logged into any ACCS skillsets.

B. The control directory number is not acquired.

C. The master script is not activated.

D. The IP Office Short Code is not configured under the IP Office Server node.

Which Contact Center component was previously using a combination of Active Directory - Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A. CCMA

B. CCMS

C. CCMM

D. CCT

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A. Retrieving email messages from the corporate email server

B. Saving email attachments to the appropriate folder

C. Applying the rules engine to determine what skillset to queue the contact to

D. Logging into the corporate email server and sending the auto-reply

For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

A. It is not required for a VMware deployment.

B. It is included in the Avaya Contact Center Select Software Appliance

C. It is downloaded from PLDS.

D. It is supplied by the customer.

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

A. A signed certificate in .crt format

B. A CA root from IP Office server

C. A signed certificate in .p12 format

D. A signed certificate in .pl2 format

E. A CA root certificate from Private or Public CA

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

A. PVI Deployment

B. Hardware Appliance Deployment

C. DVD Deployment

D. Software Appliance Deployment