9L0-066 Online Practice Questions and Answers

Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A. Restart from the Recovery System and run Network Utility.

B. Restart the iMac and reset NVRAM.

C. Open System Information to verify that the Wi-Fi card is detected.

D. Open the Network pane of System Preferences and click Assist Me.

Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.

A. Command-Option-Shift-R

B. Command-I-R

C. Command-Shift-I

D. Command-R

E. Option-Command-R

Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?

A. Disk Utility

B. Verbose mode

C. Activity Monitor

D. Console

Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most?

A. A customer is having trouble sending and receiving Mail on a company wireless network.

B. A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens.

C. A customer cannot connect to any password-protected wireless networks.

D. A customer is experiencing slow speeds on a specific public Wi-Fi connection.

Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?

A. Create a new Apple ID at appleid.apple.com.

B. Send an email to iforgot.apple.com.

C. Click Find your Apple ID on appleid.apple.com.

D. Answer the security questions on

How many people can share content in Family Sharing?

A. Ten

B. Seven

C. Six

D. Five

Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?

A. "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."

B. "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."

C. 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."

D. "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."

Where can a user disable the automatic login of a user account?

A. System Preferences > Users and Groups > Login Options

B. System Preferences > Security and Privacy > General

C. System Preferences > Security and Privacy > Privacy

D. System Preferences > Users and Groups > Login Items

Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?

A. FileVault2

B. Gatekeeper

C. Mission Control

D. Location Services

Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?

A. When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.

B. Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.

C. The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.

D. When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.