ADVANCED-ADMINISTRATOR Online Practice Questions and Answers

Which of the following are current limitations of Salesforce Knowledge? Choose three answers.

A. You can have up to 100 groups in each category.

B. You can have up to 100 categories in each group.

C. You can define up to 5 category groups with only 3 active at any time.

D. You can define up to 5 category groups.

E. You can define up to 50,000 articles in total.

The sales team at Cloud Kicks is noticing that sales reps are misusing the newScreen Flow tool for data entry, since they are viewed the initial screen after clicking finish.

What should the administrator do to fix this?

A. Use a lightning action to redirect the user

B. Create a new flow to redirect the user when the other flow finishes.

C. Add a trigger to redirect the user to a new page.

D. Update the flow with a local redirect action.

Administrator has been taskedwith creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption.

How will this impact users whenreading, editing, or reporting on Accounts?

A. Encrypted fields are unable to be used the report criteria or list views filters.

B. Users will need the View Encrypted Data permission to edit the field.

C. Encrypted fields can be added to a list view and rule filters.

D. Users with the View Encrypted Data permission can see the field, regardless of Field- Level Security.

A sales user is assigned to a permission set group that gives them Modify All access to

Accounts. Anadministrator assigns the same user to a muting permission set that mutes Deletes access on Account.

What level of access will the sales user have on the Account object?

A. Read-only

B. Modify All

C. Read, Create, and Edit

D. No Access

The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period.

Where should the administrator make this change?

A. Organi2ation-wide password policies

B. Password complexity requirements on the permission set

C. Password Policies on the System Administrator profile .

D. Session Settings on the User record

AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region. How should the administrator configure this requirement?

A. Instruct the operations team members to add themselves to the account teams.

B. Share an Opportunity sharing the with a public group containing the East operations profile.

C. Assign to a role in the role hierarchy positioned above the East sales director.

D. Utilize territory management to add the operations team to the East territory.

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the findingthe most reviewing articles because there are too many search results. What should the administrator do to help service reps quickly narrow down the number of articles?

A. Implement and configure Data Categories.

B. Delete and remove old Knowledge articles.

C. Update Knowledge to auto-search the case's subject.

D. Activate and configure Einstein Search.

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it hasbeen submitted. How should an administrator ensure cases are properly prioritized?

A. Auto-Response Rules

B. Escalation Rules

C. Assignment Rules

D. Workflow Rules

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market. What Lightning will satisfy this requirement?

A. Record Detail Component

B. Fields component

C. Highlights Panel Component

D. Path Component

On the Contact record, if a contact has the value of 'CEO` in the Title field, the administrator wants torequire the users to also put a phone number in the Phone field. What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

A. Title = 'CEO' andand NOT(ISBLANK(Phone))

B. Title <> 'CEO' andand NOT(ISBLANK(Phone))

C. Q Title = 'CEO' andand ISBLANK(Phone)

D. Title <> 'CEO' andand ISBLANK(Phone)