C9550-275 Online Practice Questions and Answers
A BPM analyst is modeling the process for acquiring membership at a club. The analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application":
"One of our receptionists receives a paper application from the potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review."
The BPM analyst has created the discovery map in Blueworks Live and now needs to enter information from the above description into the Details fields for the activity "Enter Application".
For the activity "Enter Application", what are the Inputs and Outputs?
A. Option A
B. Option B
C. Option C
D. Option D
The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.
A. 1. Does the process change frequently?
2.
Are tasks being communicated informally through emails and phone calls?
3.
Does this project have enough IT challenges?
4.
Does the process integrate with at least 3 systems?
B. 1. Does the process change frequently?
2.
Are tasks being communicated informally through emails and phone calls?
3.
Is the same data entered multiple times into multiple systems?
4.
Is there poor visibility into process performance?
C. 1. Does the process integrate with at least 3 systems?
2.
Are tasks being communicated informally through emails and phone calls?
3.
Is the same data entered multiple times into multiple systems?
4.
Is there poor visibility into process performance?
D. 1. Is there poor visibility into process performance?
2.
Does the process have ad-hoc events?
3.
Is the same data entered multiple times into multiple systems?
4.
Does this project have enough IT challenges?
A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?
A. 1. Establish critical success factors
2.
Identify Key Performance Indicators (KPIs)
3.
Identify business pain points
4.
Calculate Return on Investment
B. 1. Establish critical success factors
2.
Complete Playback 1 retrospective notes
3.
Develop coaches from the future process
4.
Calculate Return on Investment
C. 1. Identify system integrations
2.
Run Process Optimizer Reports
3.
Identify business pain points
4.
Calculate user story points
D. 1. Complete Playback 1 retrospective notes
2.
Identify Key Performance Indicators (KPIs)
3.
Develop coaches from the future process
4.
Calculate user story points
A BPM analyst has modeled the process for creating a custom coffee beverage. The BPM analyst noticed a lot of detail in the process model and has started refactoring the model to reduce the complexity.
Which section of the process represents a series of activities performed by the same participant that the analyst reduced into a single activity?
A. Exhibit A
B. Exhibit B
C. Exhibit C
D. Exhibit D
A company needs to improve its hiring process and hired a BPM analyst to map the current state. During the process discovery session, the team identifies that the process steps to review the "hiring" request are the same as the process steps to review a "promotion/pay rise" request. What element should the BPM analyst use to map the activities needed for the review of the "hiring" request in Blueworks Live?
A. A sub-process.
B. A different color.
C. A linked process.
D. A separate milestone.
A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the:
A. Value-Add activities.
B. sub processes within the hiring process.
C. start and end points of the hiring process.
D. activity where the maximum problems lie.
A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.
The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?
A. Customer Service Agent
B. Customer Service Supervisor
C. Customer Relations Advisor
D. Customer Account Manager
A company needs to improve their hiring process using Business Process Management Software (BPMS). The BPM analyst has completed the current state process discovery and analysis by involving the business subject matter expert (SME) and is ready to define the future state process map. The BPM analyst anticipates many system integrations in the future state process. Who should the BPM analyst involve during the definition of the future state process?
A. 1. Process Owner
2.
Business subject matter experts
3.
BPMS Lead Developer
4.
Client's IT representative
B. 1. Project Manager
2.
Business subject matter experts
3.
BPMS Lead Developer
4.
Client's IT representative
C. 1. Process Owner
2.
Business subject matter experts
3.
BPMS Lead Developer
4.
Project Manager
D. 1. Process Owner
2.
Quality Assurance
3.
BPMS Lead Developer
4.
Client's IT representative
A BPM analyst needs to define user stories for development. What information does the BPM analyst need to know about user stories? User stories:
A. contain all required implementation details needed by developers.
B. focus on what is required and not on how the requirements are met.
C. support waterfall development and are completely defined before development begins.
D. with less business value must not be defined since they are not going to be developed.
A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?
A. Use the My Performance scoreboard with Provide Cable Service filter.
B. Use the My Team Performance scoreboard with the Answer Customer Request activity.
C. Use IBM Business Monitor to create a custom report with events from the engineering department database.
D. Create a custom report with tracking points in the process with cable service customer names.