C_TCRM20_73 Online Practice Questions and Answers

The CRM system recognizes up to different product types. In this context, which of the following

statements are true?

(Choose Correct Answers)

Response:

A. Six different product types are predefined and cannot be changed.

B. ERP material master data can be transferred to the CRM system.

C. If the material master data of a connected ERP system is transferred to the CRM system, only limited changes can be made to the corresponding products.

D. Rest all answers are correct

Which of the following form part of the three step billing process in SAP CRM?

There are 3 correct answers to this question.

Response:

A. Input processing

B. Output processing

C. Order integration

D. Billing

E. Company code definition

Your customer asks you for the difference between `Quotations' and `Sales Orders'. Which of the following is

possible only in Quotations and not in Sales Orders?

Please choose the correct answer.

Response:

A. Availability check

B. Automatic Partner determination

C. Organizational data determination

D. Probability

Which of the following tools allow you to change field labels on an SAP CRM WebClient UI view?

There are 2 correct answers to this question.

Response:

A. Application Enhancement Tool

B. Design Layer Customizing

C. UI Configuration Tool

D. UI Personalization

There are standard tasks performed by the Interaction Center Manager. Which of the following activities

can be related to the Interaction Center manager?

Please choose the correct answer.

Response:

A. Rule policy creation.

B. SLA definition.

C. Script forwarding.

D. User rules creation

The objects to be exchanged between CRM and SAP ECC systems can be filtered using filter criteria.

With reference to ‘filter criteria’ which of the following statements are true?

There are 2 correct answers to this question.

Response:

A. For the initial load toward the SAP R/3 system, there is no filtering of the load objects.

B. Master Data, Customizing and condition objects can be filtered at the source only.

C. The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for

Customizing or condition objects can be set on existing fields.

You can start condition maintenance directly from CRM objects. Some of these objects are?

There are 4 correct answers to this question.

Response:

A. Business Partners

B. Business Partner hierarchies

C. Sales Orders

D. Campaigns

E. Contracts

Which of the following are part of CRM e-selling solution?

Please choose the correct answer.

Response:

A. Shopping Basket Management.

B. Quotation and Order Management.

C. Customer Self Service.

D. Interactive Selling and Configuration

Which of the following are part of SAP CRM Marketing? There are 2 correct answers to this question. Response:

A. Campaign Management

B. Customer Segmentation

C. Installed Base Management

D. Incentive and Commission Management

Your customer already uses ERP and wants to implement CRM. Which of the following need to be

considered when creating Sales Orders in CRM?

There are 2 correct answers to this question.

Response:

A. Sales Orders can be created with reference to an opportunity.

B. Sales Orders can be transferred to ERP only if they have no errors.

C. Billing of Sales Orders must be done in CRM.

D. Sales Orders can be delivered in CRM