C_TCRM20_73 Online Practice Questions and Answers
You are discussing and comparing functionality of the CRM Webclient with a colleague who is concerned
about security. Which of the following could you mention to give your colleague some assurance?
Please choose the correct answer.
Response:
A. CRM Webclient uses business roles which control what a user can see, and also links to a PFCG role which can control how much authorization they have on the system.
B. CRM Webclient allows users to logon to multiple business roles at one time, giving them best control over their session.
C. PFCG roles are not relevant to CRM Webclient
D. CRM Webclient uses business partner roles to control what a user sees when logging on.
In a business transaction, which of the following can be defined by a pricing procedure?
Please choose the correct answer.
Response:
A. Determine whether a specific condition type is mandatory.
B. Define the combination of fields that an individual condition record consists of.
C. Define the search strategy that the system uses to search for valid data in a specific condition type.
D. Determine the applicable tax based on ship to party.
Which capabilities are offered by partner processing within SAP CRM?
(Choose correct answer)
Response:
A. Partner processing determines which internal and external partners are involved.
B. Partner processing which sources the system should search to find the involved partners.
C. Partner processing determines which partners are mandatory within business transactions.
D. Rest all answers are correct
Replication of data from CRM to other systems can be defined in CRM. Where is the corresponding
replication model created?
Please choose the correct answer.
Response:
A. In Object management
B. In the BDOC modeller
C. In the Data Integrity Manager
D. In the Administration Console
Which of the following components embedded in the CRM middleware are part of the CRM Web Channel
environment?
There are 2 correct answers to this question.
Response:
A. Index server and search engine.
B. Consolidated database (CDB).
C. Internet Pricing and Configurator (IPC)
D. Communication management software
In a CRM transaction, which of the following elements influence the determination of Item Category?
There are 3 correct answers to this question.
Response:
A. Transaction Type
B. Item Category Group
C. Item Category Usage
D. Leading Transaction Type
E. Product Type
There are standard tasks performed by the Interaction Center Manager. Which of the following activities
can be related to the Interaction Center manager?
Please choose the correct answer.
Response:
A. Rule policy creation.
B. SLA definition.
C. Script forwarding.
D. User rules creation
The IPC is only switched off in the rare case of a SAP CRM implementation without any pricing or configuration functions. Which of the following product maintenance scenarios are unavailable without the IPC?
Please choose the correct answer.
Response:
A. Configurable Products
B. Product variants
C. Multivariate attributes
D. Rest all answers are correct
What is a pricing procedure in a business transaction used for?
Please choose the correct answer. Response:
A. To define the search strategy that the system uses to search for valid data in a specific condition type.
B. To define the combination of fields that an individual condition record consists of.
C. To determine the valid condition types and their calculation sequence in the business transaction.
D. To determine whether calculated subtotals are hidden or displayed on the pricing screens.
Which of the following describes the structure of a CRM business transaction?
Please choose the correct answer.
Response:
A. Transaction channels
B. Customizing headers
C. Transaction determination procedure
D. Header, Item and Schedule lines