CGEIT Online Practice Questions and Answers

The CIO of a large enterprise has taken the necessary steps to align IT objectives with business objectives. What is the BEST way for the CIO to ensure these objectives are delivered effectively by IT staff?

A. Map the IT objectives to an industry-accepted framework.

B. Enhance Ihe budget for training based on the IT objectives.

C. Include the IT objectives in staff performance plans.

D. Include CIO sign-off of the objectives as part of the IT strategic plan.

Which of the following is MOST critical for the successful implementation of an IT process?

A. Process framework

B. Service delivery process model

C. Objectives and metrics

D. IT process assessment

Which of the following would be the BEST way to facilitate the adoption of strong IT governance practices throughout a multi-divisional enterprise?

A. Ensuring each divisional policy is consistent with corporate policy

B. Ensuring divisional governance fosters continuous improvement processes

C. Mandating data standardization across the distributed enterprise

D. Documenting and communicating key management practices across divisions

When developing an IT training plan, which of the following is the BEST way to ensure that resource skills requirements are identified?

A. Extract training requirements from deficiencies reported in customer service satisfaction surveys.

B. Ask managers to determine IT training requirements annually.

C. Determine training needs based on the capabilities to support the IT strategy.

D. Survey employees for IT skills requirements based upon technology trends.

A CIO must determine if IT staff have adequate skills to deliver on key strategic objectives. Which of the following will provide the MOST useful information?

A. Employee performance metrics

B. Project risk reports

C. Gap analysis results

D. Training program statistics

Which of the following is the BEST indication of effective IT-business strategic alignment?

A. Business management is involved as IT strategies are developed.

B. IT senior management is required to report to the board.

C. Business strategy is documented to allow IT architecture to be designed quickly.

D. IT-business collaboration results in a strategy focused on IT cost reduction.

Which of the following is the MOST important, characteristic of a well-defined information architecture?

A. It addresses key stakeholder requirements.

B. It ensures compliance with regulations.

C. It enables achievement of service level agreements (SLAs).

D. It supports IT strategic goals.

An enterprise is undertaking a multi-year portfolio of IT initiatives to replace core accounting systems. The program management team has developed a business case and is defining a roadmap for the initiatives. Of the following, who should be responsible for defining the optimization criteria for the portfolio?

A. Project management office

B. Board of directors

C. Program management team

D. IT steering committee

Which of the following issues identified during an IT review is MOST important to address to improve the alignment between the business and IT?

A. Services in the IT portfolio are not traceable to the IT strategy.

B. IT strategy reviews are conducted only after business strategy changes.

C. Business satisfaction surveys are not conducted regularly.

D. IT dashboards have not been established.

A business unit within an enterprise has directly contracted with a cloud service provider to process sensitive customer information. The CIO later identifies a serious risk of potential data compromise due to the vendor's insufficient segregation of environments and lack of strong access controls. The FIRST course of action should be to:

A. immediately suspend sending of data to the cloud service provider.

B. notify internal audit of the risk.

C. discuss the risk with the vendor to determine mitigation actions.

D. inform the business process owner of the risk.