CIS-EM Online Practice Questions and Answers

What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

A. Metric Registration

B. Metric Config Rules

C. Metric Type Actions

D. Metric to CI

What is one of the main benefits of using Event Management and Operational Intelligence?

A. To improve service availability by helping IT staff pinpoint service issue causes and evaluate the impact of planned changes.

B. To increase service agility and produce fast, predictable results by automating manual, routine, error-prone tasks.

C. To rapidly configure and launch secure, agentless discovery of hardware and software resources and their relationships.

D. To proactively warn against possible service outages using a range of advanced predictive machine learning methods.

Which two methods can be used to improve the processing of events in large network environments? (Choose two.)

A. Enable multi-node processing

B. Increase the source polling interval

C. Ensure the bucket value in the event table is greater than 0 D. Increase the number of scheduled jobs processing events

A monitoring tool notification of a notable occurrence is known as what?

A. An alarm

B. An alert

C. An incident

D. A notice

E. An event

F. A metric

What applications are included in the ITOM Health product?

A. Event Management and Operational Intelligence

B. ITOM Visibility

C. Discovery and Service Mapping

D. Cloud Management

Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

A. Critical

B. Error

C. Major

D. Minor

E. Warning

F. Clear

Which step in the event rule configuration process enables you to ignore events and prevent alert generation?

A. Transform and compose alert output

B. Event filter

C. Event options

D. Threshold

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

A. Service level data model

B. Business service data model

C. Application service data model

D. Common service data model

Within a PowerShell script, which two URI's could you use to log events directly to the ServiceNow event table? (Choose two.)

A. https://[Your_ServiceNow_instance_URL]/rest_api/now/my_tables/em_event

B. https://[Your_ServiceNow_instance_URL]/api/global/em/jsonv2

C. https://[Your_ServiceNow_instance_URL]/api/now/table/em_event

D. https://[Your_ServiceNow_instance_URL]/api/table/em_event

E. https://[Your_ServiceNow_instance_URL]/rest_api/now/table/em_event

What does the Asynchronous Messaging Bus (AMB) channel do on the MID Server?

A. Opens an inbound connection to the MID Server

B. Allows Web Server transactions to be passed to ServiceNow

C. Sends heartbeat information to the ServiceNow instance to ensure MID is communicating

D. Continually queries the External Communication Channel (ECC) queue via a persistent query