CIS-FSM Online Practice Questions and Answers

Reactive, Planned, and Predictive are examples of what?

A. Work order templates

B. Field service products

C. Field service models

D. ServiceNow maturity levels

What can customer service agents use to create and view associated work order tasks for customer cases?

A. Agent workbench

B. Service portal

C. Agent workspace

D. Dispatcher workspace

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

A. The parts scheduling plugin is activated

B. The Reserve parts in agent stockroom configuration option is enabled

C. The field agent has preferred stockrooms defined

D. The part is available in the agent's personal stockroom

E. The part is available in the assignment group's stockroom

Map page markers, map filters, and map data are key components of what?

A. Territory Management

B. Geolocation

C. Dispatcher Workspace

D. Advanced Map Pages

What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

A. Work notes are required to close a task

B. Managed documents and task activities

C. Signature Capture and PDF Order Summary

D. Copy task work notes to request

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

A. Field Service Configuration Business Process

B. Dynamic Scheduling Configuration

C. Field Service Properties

D. Field Service Configuration Add-Ons

As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

A. Constraints

B. Task filers

C. Task ordering rules

D. Execution order

When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?

A. Work order templates

B. Appointment booking service

C. Appointment booking variable set

D. Catalog definition

As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

A. Dispatcher Workspace

B. Dynamic Scheduling

C. Route Optimization

D. Geolocation

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A. Matching Mandatory Parts for Dynamic Scheduling

B. Matching Agents With Most Parts For Dynamic Scheduling

C. Matching Skills for Dynamic Scheduling

D. Matching Skill Level Gap for Dynamic Scheduling