CIS-ITSM Online Practice Questions and Answers

From a data model perspective which Table is the base class for the configuration management database?

A. Base Item [cmdb_base_item]

B. Configuration Item [cmdb_ci]

C. Base Configuration Item (cmdb)

D. Asset (asset)

In Change Management, what does a Model State contain? (Choose two.)

A. Model State transitions conditions

B. Model State properties

C. Model State transition policies

D. Model State transitions

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

A. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B. Tester is not impersonating Problem Coordinator

C. The customer did not pay the bill for Knowledge management

D. The sn_known_error_write role is required to see the Create Known Error article link

E. The requirement was not m the stories

When a user submits a service request from a catalog what actions are triggered based on the flow definition? (Choose three.)

A. Approvals

B. Notifications

C. Tasks

D. Action Specs

E. Access Controls

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms.

What do you recommend to your customer?

A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

C. Create an Access control to hide the unnecessary CIs from the itil users

D. Make a show/hide UI action to show only the desired CIs to the itil users

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.

What feature would you use to meet this requirement?

A. State Model

B. Workflow Dashboard

C. Action Modeler

D. Task Creator

E. Flow Designer

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

A. Duration

B. Due Date

C. Date Picker

D. Date

Which type of catalog item may be found in a Service Catalog?

A. Categories

B. Content Items

C. Requested Items

D. Execution Plans

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

A. Knowledge article

B. Content object

C. How to document

D. Information item

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

A. Automatically via the Change - Implementation subflow

B. Manually by the user during New, Assess, and Authorized states

C. Automatically depending on the category selected on the Change Request

D. Manually by the user during all states, except Closed or Canceled