CIS-SAM Online Practice Questions and Answers

Which of the following are true of plugins? (Choose two.)

A. Plugins can be disabled or deactivated when no longer in use.

B. Plugins can be activated by default in the base ServiceNow system.

C. When a plugin is active you cannot hide its functionality.

D. Plugins are stand-alone and do not depend on other plugins being activated.

E. Plugins are software components that provide specific features and functionalities.

Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

A. Strategic Conformance

B. Operational Integration

C. Trustworthy Data

D. Practical Management

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

A. Clicking on the "Manage Software Library" module takes the user to an interceptor page where they can select to import or export data.

B. On-premise instances do not receive automatic Software Library updates.

C. Normalization content is eligible for the export feature.

D. By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

E. You must opt-in to the SAM Content Service through the Content Service setup page.

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

A. Reject

B. Create

C. Delete

D. Ignore

When are discovery models created?

A. They are manually created

B. They are automatically created during discovery

C. When SAM Plugin is enabled

D. They are automatically created during reconciliation

E. They are automatically created during normalization.

In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

A. True

B. False

Which related list is NOT available from the software model on the License Workbench?

A. Unlicensed Subscriptions

B. Unlicensed Software Products

C. Removal Candidates

D. Remediation Options

E. License Metric Results

A Software Product can only have a single license metric type associated to it.

A. True

B. False

A software model can have up to how many catalog items?

A. 1

B. 2

C. 6

D. 10

E. Unlimited

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

A. PowerPoint

B. PDF

C. CSV

D. XLS