CRT-211 Online Practice Questions and Answers

Vice President is on Vacation and he needs to approve a big deal more than 250,000$. What should be configured?

A. Enable Approval by Mobile

B. Approval by Email

C. Offline User

D. Salesforce for Outlook

Universal Containers wants customers who buy the Freight Container product to be baled in monthly installments. How can an administrator meet this requirement?

A. Create custom fields on the product

B. Create a default quantity schedule on the product

C. Create a default revenue schedule on the product

D. Create a workflow rule on the product

An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What action should be taken prior to converting the relationship?

A. Remove child object related lists from the parent object page layouts

B. Delete all roll-up summaries that reference the detail object prior to converting

C. Delete all reports that use the master object with the detail object report type

D. Select the Allow Re-parenting option on the master detail relationship

What be indicator factor that will explain user is above in forecast hierarchy?

A. User able to see Others Opportunity

B. Actual Revenue is addition of revenue below him

C. He can setup Quota for those Users

VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

A. Use an Apex Trigger

B. Enforce an opportunity naming guideline for Sales Reps

C. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field

How to configure to make easier to search Knowledge Article? Choose 5

A. Search using Global Search

B. Search from Article Tab

C. Use Article Type and Select Filters like Data Category

D. Use Stemming

E. Use Search Column

F. Use Profiles

G. Synonyms

H. Auto Complete tag

When a lookup relationship is created between two objects, what option can the administrator select to help manage situations when a lookup record is deleted? Choose 3

A. Clear the value of the lookup field

B. Do not allow deletion of a lookup record that is part of a lookup relationship

C. Prompt the user to enter another record to resolve the lookup relationship

D. Delete the related record also

E. Notify the record owner

A user changes roles from EMEA sales representatives to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?

A. All of ownership-based sharing rules are recalculated

B. This will only affect ownership- based sharing rules if the user moves up in the role hierarchy

C. This will affect the ownership of records for standard objects but not custom objects

D. None of the ownership- based sharing rules are recalculated

What are the types of Pricebook? Choose 2

A. Master Price

B. List Price

C. Standard

D. Discount

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3

A. Article version numbers must be assigned by a Knowledge Manager for tracking

B. Data category visibility is assigned through roles and profiles

C. Knowledge settings must be configured in order for users to be able to create articles from cases

D. Solution category browsing must be enabled in Solution settings