DEV-450 Online Practice Questions and Answers
Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record.
What feature should the Administrator configure to meet this requirement?
A. Page Layout
B. Mobile Card
C. Field Set
D. Compact Layout
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?
A. Validation rule
B. Auto-response rule
C. Email-to-case
D. Support settings
When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)
A. Queue
B. Contact
C. Profile
D. User
Universal Containers wants to understand all of the configuration changes that have been made over the
last six months.
What tool should an Administrator use to gather this information?
A. Setup Audit Trail
B. Debug Log
C. Custom Report Type
D. Network Access Settings
Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce, without activating them? (Choose two.)
A. Create them with the User Import Wizard, and ensure that Active is unchecked.
B. Schedule a Time-Dependent Workflow to create users in two weeks.
C. Click Add Multiple Users, and ensure that Generate New Password and Notify User Immediately are unchecked.
D. Create a .csv file, ensure that IsActive = False, and use the data loader to insert.
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns.
How should an administrator grant the correct access to the user?
A. Grant the user delegated administration rights to campaigns.
B. Assign the user to the standard Marketing User profile.
C. Create a campaign sharing rule to grant access to the user.
D. Select the Marketing User checkbox on the user record.
Universal Containers is using a private sharing model. The U.S. sales director needs full access to all
records owned by the U.S. sales representatives.
How can this can be accomplished?
A. Define a role hierarchy where the U.S. sales representatives roll up to the U.S. sales director.
B. Place the U.S. sales director in a queue with the U.S. sales representatives.
C. Define a role hierarchy where the U.S. sales director rolls up to the CEO.
D. Give the U.S. sales director read/write/edit/delete object permissions on the profile.
What should an administrator consider when setting up Case Feed?
A. Case Feed replaces the standard case detail page by default.
B. Case Feed requires the Service Cloud User feature license.
C. The Use Case Feed permission is automatically active for all profiles.
D. Chatter Feed tracking must be enabled for the case object.
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
What should an administrator do to meet this requirement?
A. Create a workflow rule on the opportunity object.
B. Create an auto-response rule on the opportunity object.
C. Create an escalation rule based on the opportunity amount.
D. Create a validation rule that evaluates the account rating.