EDUCATION-CLOUD-CONSULTANT Online Practice Questions and Answers

What is the correct order of operationsto ensure customer success in an Education Cloud implementation?

A. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts and Plans, Build Solution and Test, Deploy.

B. Document Current State, Conduct: Discovery Workshops, Write Test Scripts and Plans, Build Solution and Test, Generate Solution Design, Deploy.

C. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts and Plans, Build Solution and Test, Deploy,

D. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution and Test, Deploy

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student. Which two steps should a consultant take to set up a student in Student Success Hub?

Choose 2 answers

A. Create a Student Case record.

B. Create a User record.

C. Create a Household Account record.

D. Create an Administrative Account record.

A university providers corporate training options to local businesses. The university wants to offer a seamless experienceto students and allow them to select and purchase available courses. Which solution should the consultant recommend to meet the requirement?

A. Salesforce CPQ

B. Financial Service Cloud

C. Salesforce File

D. A third-party app

The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives. Which solution should the Marketing team consider that will enable former students to updatetheir email address?

A. social Studio

B. experience Cloud

C. Salesforce Engage

D. Salesforce Anywhere

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.

What should the consultant recommend to meet the requirement?

A. Success Teams

B. Queue Management

C. Appointment Scheduling

D. Assignment Rules

The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook. Which solution should the office consider?

A. email Studio

B. Audience Studio

C. Social Studio

D. Interaction Studio

A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants. Which EDA object should the consultant use?

A. Course Offering

B. Course Connection

C. Term Grade

D. Program Enrollment

A college is interested in best practice and tips on Salesforce date foverance. Which resource should the consultant recommend?

A. IdeaExchange

B. Trailblazer Community

C. Partner Community

D. AppExchange

A customer wants to learn more about Salesforce.org solutions built by the community.

What are two resources a consultant canrecommend?

Choose 2 answers.

A. Product Documentation: Is a Pro Bono Project the Right Fit

B. Power of Us Hub Group: CumulusCI (CCI)

C. Product Documentation: Get Started with Open Source Commons

D. Power of Us Hub Group: Open Source Commons and Community Sprints

A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.

When areSalesforce.org releases?

A. Approximately two weeks after Salesforce.com releases

B. Approximately one month before Salesforce.com releases

C. Approximately two weeks before Salesforce.com releases

D. Approximately one month after Safesforce.com releases