EX0-102 Online Practice Questions and Answers

Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

A. Availability Management

B. Release Management

C. Service Desk

D. System Administration

Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?

A. Operations

B. Partner

C. Service

D. Support

What is the relationship between releases and changes?

A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.

B. Changes are incorporated into the IT environment by releases.

C. Releases and changes are incorporated into the IT environment independently of each other.

D. Releases are incorporated into the IT environment by changes.

Which Service Management Function (SMF) has Network hardware configuration as a key concept?

A. Configuration Management

B. Infrastructure Management

C. Network Administration

D. Security Management

To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

A. Changing

B. Operating

C. Optimizing

D. Supporting

How is the MOF guidance meant to be applied?

A. across service solutions

B. per function team

C. per platform

D. per service component

Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?

A. Minor

B. Standard

C. Major

D. Significant

Which is not a goal of the Project Planning SMF?

A. Approve all changes to the project

B. Deliver a clearly scoped project plan

C. Deliver a functional specification

D. Produce a master project schedule

Which process does not form part of the process flow for building?

A. deploy sites

B. develop the solution

C. prepare for development

D. prepare for release

What does the Reliability SMF process flow include?

A. Define service requirements

B. Monitoring and improving plans

C. Planning

D. all of the above