FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

A. Utilize Schedules Jobs from the Field Service Admin app.

B. Enable Notifications in Field Service Settings.

C. Utilize Triggers to send emails to relevant users.

D. Enable Push Notifications in the Service Console app.

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

A. The appointment status is going from Scheduled to Completed.

B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

C. The default drip feed setting is overriding the drip feed rate on a service territory.

D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

A. First time fix rate: The percentage of on-site service requests resolved on the first visit.

B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

C. Average time to repair: The average time required to repair or install as asset.

D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

A Consultant is helping Universal Containers define its mobile approach.

Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

A. Support service processes with custom Lightning Components

B. Visibility of Technicians with geolocation tracking

C. Access to Lightning Knowledge articles

D. Manage mobile fields available through configuration

Universal containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the consultant configure to meet this requirement?

A. Preferred resource

B. Required resource

C. Technicians with required skill

D. Service crew

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.

How can geolocation tracking for contractors be disabled?

A. Set the Geolocation Update Frequency field to zero for contractors.

B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

C. Uncheck the Geocoding field on the Contractor's profile.

D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete.

Which features should a consultant use to reduce and increase technician productivity?

A. Resource schedule optimization

B. Reschedule appointment

C. Fix overlaps

D. Fall in schedule

Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

A. Reduce the travel time per work order

B. Reduce the overtime per work order

C. Reduce the number of territories

D. Reduce the work order per shift

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.

What should the consultant implement to meet this requirement?

A. Add a lightning component to work orders.

B. Enable path for work orders.

C. Enable knowledge on work orders.

D. Add compact layouts to work orders.