FINANCIAL-SERVICES-CLOUD Online Practice Questions and Answers

How can you relate an opportunity to a campaign? (2 answers)

A. Select the Primary Campaign Source for the Opportunity

B. Use the Campaign influence Related List on the Opportunity

C. Use the Campaign Hierarchy Related List on the Opportunity

D. You cannot relate an opportunity to a campaign

When converting a lead, how can an administrator capture custom lead data on the converted contact?

A. Use the lead conversion wizard to select the fields

B. Map custom lead field to the standard lead field

C. Use the data loader to move the custom lead data

D. Map custom lead fields to custom contact fields

Which information can you find under the Relationships Tab? - (Check the 3 that apply)

A. Summary information about Total Financial Accounts. This includes total assets under management at your firm, the Category (i.e. Platinum.), client interactions, including the last interaction and the next interaction scheduled in the future.

B. Primary household Information, including the members of the household and how the household is related to other groups.

C. Related accounts - accounts not directly included in the primary household.

D. Related contacts that play a role in the financial world of the client (i.e a family lawyer)

What is the purpose of the ideas community? (2 answers)

A. To invite customers, partners, and employees to submit ideas

B. To comment on and vote for ideas posted by other community members

C. To provide access to articles that answer questions around an idea theme

D. To post customer ideas by logging cases on the Ideas tab of the portal

What can be transferred from one user to another user during mass transfer of account records? (3 answers)

A. Closed activities

B. Open cases

C. Closed cases

D. Open activities

E. Related custom object records

Not all life events or business milestones apply to every customer. To create a better customer experience, you can hide the life events or business milestones a customer hasn't achieved or is unlikely to achieve in the future. Which of the following statements are correct?

A. When you hide a life event or business milestone type, it doesn't appear on the component until you add an event or milestone of that type.

B. The option to hide life event types or business milestone types is not available in the Communities version of the Life Events or Business Milestones component.

C. It is possible to hide Sensitive Life Event or Business Milestone Types in the Insurance Agent Portal.

D. Life Events can not be displayed on the Household level of the Account Record.

A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts.

How should an administrator meet this requirement?

A. Create an escalation rule based on the opportunity amount.

B. Create the workflow rule on opportunity object.

C. Create an auto-response rule on the opportunity amount.

D. Create a validation rule that evaluates the account rating

Relationship Management enables you to (Check the 3 that apply)

A. Define who are the members of a Relationship Group.

B. Define the Role of the Member of the group

C. Display Financial Holding Data

D. Define Primary Group for a Member

Which Financial Services object would you use to store Bank Accounts data?

A. Charges and Fees

B. Assets and Liabilities

C. Financial Account

D. Financial Holding

Which of these statements are true for Rollups in Financial Services Cloud?

A. Rollups are done at both the client and group levels

B. All financial accounts information, such as account balances are calculated and summarized at the Financial Account Summary level

C. Activities can not be rolled up on the activity timeline at group/household level.