GCP-GC-IMP Online Practice Questions and Answers

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A. Workspaces

B. People

C. Queues

D. Groups

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A. Add meaningful tags to the document.

B. Add a priority of "high" to this document.

C. Make sure you name the document in a way that is easy to search for.

D. Number the documents in such a way that this one appears at the top of the list.

You must work closely with ________ before completing configurations for external SIP trunks.

A. Genesys

B. The Resource Center

C. Your carrier

D. Your designated contact

Which protocol is used for transporting Digitized Audio?

A. UDP

B. TCP

C. RTP

D. SIP

You can select multiple files to upload into a workspace in the Documents feature.

A. True

B. False

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. Managed IP Phones

B. IP Phone Templates

C. Base Settings

D. Default Station configuration

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

B. The education information can be verified against the human resources database.

C. The profile information can be used to keep LinkedIn information updated.

D. When employees have free time, they can review biographies of their peers.

Which button would you click to mute yourself when on a call?

A. Microphone

B. Vertical bars

C. Dialpad

D. Drop-down arrow

E. Phone with down arrow

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A. The phone model

B. The Base Settings

C. The phone name

D. The Hardware ID (MAC address)