HP0-M43 Online Practice Questions and Answers

Click the Task button. Place the steps for ordering from the Service Catalog in the correct order.

Select and Place:

Click the Task button. Match each utility with the customer requirement it meets.

Select and Place:

In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)

A. Incident

B. Known Error

C. Problem

D. Change

E. Interaction

F. Configuration Item

Which Service Manager table contains custom calendar records that system administrators can assign to Service Manager activities?

A. calendar

B. caldutyhours

C. workschedules

D. calholtable

E. caltable

What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?

A. Integration Manager

B. Web Services

C. Multi-Tenant Support

D. Single Sign On

Which RDBMS rights does the Service Manager Oracle user require during operation of Service Manager? (Select two.)

A. CONNECT

B. ALTER USER

C. CREATE SESSION

D. ALTER TABLE

E. ALTER SESSION

To perform an application upgrade from Service Manager 7.x to Service Manager 9.20, which RTE version must the server be running?

A. Service Manager 7.00

B. Service Manager 7.01

C. Service Manager 7.11

D. Service Manager 9.20

When a ticket is closed, a customer wants several questions asked to collect more information about the resolution. Which Service Manager utilities can be used to accomplish this? (Select three.)

A. Format Control

B. System Definition Utility

C. Wizards

D. Forms Designer

E. Links

F. Global Lists

Where is the MySM home page activated?

A. Contact record

B. Incident Management Profile

C. Operator record

D. Service Desk Profile

Universal CMDB detects an unauthorized change to a CI. Which change category will be used to open an RfC and start the formal Change process?

A. Hardware

B. Release Management

C. Unplanned Change

D. Maintenance