HP2-H08 Online Practice Questions and Answers

What is the function of the HP Support Assistant?

A. to run diagnostics on a computer that will not boot

B. to reinstall an operating system to the factory default state

C. to access any and all diagnostics utilities available on a particular platform

D. to test the availability of the operating system

Where can you find the latest BIOS for an HP personal computer?

A. HP Support Forums

B. HP Support and Drivers website

C. HP PartSurfer

D. HP IT Resource Center (ITRC)

When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?

A. Check the CPU driver for the latest version.

B. Replace the defective processor.

C. Check the HP website for latest BIOS or microcode update.

D. Set the CMOS microcode settings to the default.

A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

A. Restore the factory image.

B. Analyze the win.ini file.

C. Enable boot logging.

D. Replace the hard drive.

Which HP application enables you to convert landscape display to portrait display?

A. QuickLook

B. Quick Launch

C. Quick View

D. QuickWeb

Where can you enable hardware RAID on an HP workstation?

A. from the Device Manager

B. in the system Bios

C. at the Control Panel

D. on the hard drive jumpers

A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?

A. Replace the battery under warranty.

B. Verify that the docking station AC adapter has the correct wattage.

C. Replace the notebook system board.

D. Check the battery with the Battery Health Check Utility.

Which statement about SATA II is correct?

A. SATA II supports native command queuing (NCQ).

B. SATA II is more power-efficient than SATA I devices.

C. SATA II cables can be folded safely.

D. SATA II can daisy chain up to six drives.

A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?

A. The warranty is voided by this condition.

B. The warranty covers accidental damage cases.

C. The warranty is unaffected if the customer decides to purchase accidental damage protection.

D. Contamination issues void the warranty of mice and keyboards only.

Which first step does HP recommend that you take to resolve compatibility and performance issues?

A. Replace the hard drive.

B. Update HP software.

C. Update the BIOS.

D. Replace the system board.