HP2-H08 Online Practice Questions and Answers

A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A. HP Assistant

B. Microsoft Aero

C. HP Help and Support

D. Microsoft Office

What should be the first step in troubleshooting a component that is not recognized by the system?

A. Exchange the component with a "known good" component.

B. Reseat the component.

C. Reinstall all drivers related to this component.

D. Remove the component from the system.

Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?

A. F2

B. F10

C. F1

D. F12

What does HP QuickLook enable you to do?

A. access your Outlook data even if your device is in hibernate mode or powered off

B. access HP technical data or support information on the Internet

C. view the contents of a system folder without opening that folder

D. view the complete system information relating to your notebook

A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?

A. Replace the system board.

B. Check the Device Manager.

C. Check for errors in the BIOS.

D. Start Windows in Safe Mode.

Which statements about the HP DriveLock password are correct? (Select two.)

A. It is stored in the system BIOS.

B. It cannot be reset if the password is forgotten.

C. It can be reset through User Accounts in the Control Panel.

D. It protects the data on the hard drive using encryption.

E. It can be reset by removing and reseating the real-time clock battery.

From which two locations can you run the DPS test? (Select two.)

A. the reset button on the power supply

B. System BIOS Diagnostics Menu

C. Windows Administrative tools

D. HP Vision Field Diagnostics

E. hpsetcfg tool

You should use the hpsetcfg tool after replacing which component?

A. hard drive

B. system memory

C. system board

D. keyboard

A customer calls because several of their newer model notebooks cannot boot when a third-party USB device is installed. Older models of the notebooks boot with the same device installed. You have already updated the BIOS to the latest available, but this does not resolve the issue.

What should you do?

A. Tell the customer that the third-party device is not supported.

B. Call HP technical support.

C. See if there is a BIOS update available for the USB device.

D. Remove and replace the system board.

You are trying to locate a part number for warranty replacement of a faulty component.

Which part number should you use?

A. option part number

B. warranty part number

C. assembly part number

D. spare part number