A customer has purchased Server Automation Ultimate Edition and also uses HP Operations Manager.
What is a natural up-sell for this customer?
A. HP Operations Orchestration
B. HP Quality Center
C. HP Performance Center
D. HP Vertica
Which specific challenges are faced by operations personnel and solved by the HP Server Automation Premium Edition solution? (Select two.)
A. The patching of the Oracle database estate is resource-intensive.
B. Fulfilling PCI compliance requirements in a timely manner is impossible.
C. There is no tracking of storage utilization at array, switch, volume, and application level.
D. Mean time to repair (MTTR) of network devices is too long, resulting in failed SLAs.
E. Change execution is slow and error-prone.
What is the correct value proposition for the HP Software Server Automation Ultimate Edition solution?
A. reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks
B. provides secure, scalable, and automated server configuration and lifecycle management for the enterprise hybrid data center
C. consolidates and correlates server fault and performance events across the entire physical and virtual IT infrastructure
D. integrates server monitoring and universal log management further reducing the time to troubleshoot tough-to-diagnose problems
You are talking to a customer and the discussion centers around Transforming Service Delivery. The customer says that they are not yet ready to move to the cloud because they have security concerns, and they cannot risk their data becoming inaccessible.
What is the best way to respond to this objection?
A. I agree, most of our customers were cautious about the cloud, but their fears have proven to be unfounded.
B. With the HP private cloud solution, we can help you accelerate service delivery and ensure security and accessibility.
C. Inaccessibility was an issue in the past, but with network and bandwidth improvements, internet downtime is now a rarity.
D. We have monitoring solutions that can assess the availability and performance of an external public cloud provider.
Which discovery question allows you to identify a customers critical business issue in terms of costs associated with Task Automation?
A. Are you spending more time gathering and formatting data and less time on results analysis?
B. What challenges are you facing in terms of staying ahead of the competition by delivering more innovative services?
C. Are you looking to adapt to new initiatives, such as cloud computing?
D. Are you aware of your server-to-administrator and/or database-to-administrator ratios?
Which discovery questions allow you to identify a customers critical business issues in terms of risk associated with Automation and Cloud management? (Select two.)
A. Are you looking to adapt to new initiatives such as cloud computing?
B. What challenges do you face enforcing regulatory and internal compliance standards in a timely manner?
C. Are you aware of your server-to-administrator and/or database-to-administrator ratios?
D. Are you aware of what percentage of your IT budget is spent on just keeping the lights on?
E. What challenges are you facing in terms of staying ahead of the competition by delivering more innovative services?
Which Transforming Service Delivery discovery question should you ask an IT executive in order to uncover a Cloud Service Automation pain point?
A. Are you concerned about compliance, security, or governance with regards to your public cloud services?
B. Do you have the ability to integrate database fault, availability, performance, and configuration management?
C. Are you able to audit network device changes down to the keystroke change level?
D. Are you spending more time gathering and formatting data and less time on results analysis?
Which specific challenge is faced by operations personnel and solved by the HP Software Cloud Service Automation solution?
A. inability to trace real user transactions across application tiers to speed resolution time
B. procurement by the line-of-business of external Public Cloud services that are not directly under the control of corporate IT
C. no system to track storage utilization at array, switch, volume, and application level
D. need to fix vulnerabilities on network devices using an integrated security alert service
Which specific challenges are faced by operations personnel and solved by the HP Software Server Automation Ultimate Edition solution? (Select two.)
A. need to significantly increase server-to-administrator ratios due to a large increase in virtual server estate
B. lacking a pro-active performance monitoring solution for public cloud environments
C. no single-view into the customer's hybrid, heterogeneous, distributed data centers
D. no automatic tracking of storage utilization at array, switch, volume, and application level
E. inability to audit Cisco routers down to the keystroke change level
Which HP Server Automation Ultimate values best resonate with the persona involved in Task Automation? (Select two.)
A. baselines knowledge of all physical and virtual servers across geographies
B. gathers and analyzes information from a dynamic, real-time service model to give visibility and insight into the performance of applications and infrastructure
C. uses IT topology to automatically correlate related events for faster root-cause identification
D. saves time and minimizes risk with automated provisioning and patching
E. aligns IT to the business by tracking SLAs, KPIs. and business health