HP5-B02D Online Practice Questions and Answers

Which term or phrase is synonymous with value for money?

A. Excellent reliability and superior print quality

B. Low purchase price

C. Good margin

D. Warranty

What are the components of Laser cartridges? (Select three.)

A. Laser diode

B. Imaging drum

C. Fuser

D. Charging roller

E. Cleaning blade

F. Pick-up roller

Which statement best describes the warranty on HP laser supplies?

A. HP offers 6 months of warranty for all HP laser supplies

B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

D. No warranty is applicable to HP laser supplies.

Which program provides a full service contract to the customer?

A. HP Channel Lead Pay Per Use

B. HP Supplies Big Deal

C. HP Planet Partner Program

D. HP Win-Back

What is a risk of using counterfeit cartridges?

A. Counterfeit cartridges generally produce print documents with unacceptable quality.

B. HP will bring legal action against customers who use counterfeit cartridges.

C. Counterfeit products can damage a printer.

D. Customers generally pay more for counterfeit cartridges.

How does HP recycle cartridges?

A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.

B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.

C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.

D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.

Which feature is included in a Laser printing system?

A. Tri-color cartridge

B. Charging roller

C. Print head

D. Adaptive lighting

Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?

A. The HP Product Bulletin

B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand

C. The HP Supplies Website: www.hp.com/page/yield

D. The Clever Sales Portal for Resellers

What is meant by a "Clone Cartridge"?

A. A high quality remanufactured cartridge that comes with HP Original toner or ink

B. A one-to-one copy of an HP cartridge that comes in HP packaging

C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original

D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

Which customer is ideally suited to the HP Win-Back program? (Select two.)

A. HP loyal customers

B. Home users / channel partners lost customers

C. HP EB customers

D. Switchers