HP5-B02D Online Practice Questions and Answers

Which term or phrase is synonymous with value for money?

A. Excellent reliability and superior print quality

B. Low purchase price

C. Good margin

D. Warranty

Where is the security label on a laser cartridge?

A. Only on the bottom

B. Only on the top

C. Randomly placed on the packaging

D. Always on the tear strip

What are the components of Laser cartridges? (Select three.)

A. Laser diode

B. Imaging drum

C. Fuser

D. Charging roller

E. Cleaning blade

F. Pick-up roller

What results when a non-HP cartridge is used on an HP printer?

A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.

B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

C. The original HP Universal Print Driver will not support the printer anymore.

D. The printer will print at a lower quality but at a higher speed

When might you get suspicious about a security label?

A. When there is no color-flip and motion feature

B. When the label is on a value Inkjet cartridge

C. When the label has a quick response (QR)

D. When the label is placed on the tear strip

What is a risk of using counterfeit cartridges?

A. Counterfeit cartridges generally produce print documents with unacceptable quality.

B. HP will bring legal action against customers who use counterfeit cartridges.

C. Counterfeit products can damage a printer.

D. Customers generally pay more for counterfeit cartridges.

What are the hidden costs in the framework of printing?

A. Wasted toner, ink,and paper due to reprints

B. Costs of an intern

C. Price of the printer after tax

D. Price of the cartridge after discounts

Where can customers find more information about how to protect themselves from counterfeit products?

A. The HP anti-counterfeit video hotline

B. The HP anti-counterfeit website

C. The HP anti-counterfeit TV channel

D. The HP anti-counterfeit end-customer investigation trainings

Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?

A. The HP Product Bulletin

B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand

C. The HP Supplies Website: www.hp.com/page/yield

D. The Clever Sales Portal for Resellers

What is meant by a "Clone Cartridge"?

A. A high quality remanufactured cartridge that comes with HP Original toner or ink

B. A one-to-one copy of an HP cartridge that comes in HP packaging

C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original

D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer