ICYB Online Practice Questions and Answers
Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?
A. Functionality
B. Durability
C. Dependability
D. None
The “Method” category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.
A. Inventory management
B. Effects of the environment
C. Way work is done
D. Parts or forms used
When we create a Process Map we use a __________ to show the direction of work flow.
A. Solid line arrow
B. Dashed line arrow
C. Series of dots
D. Double lines
A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise the activities of the department.
A. True
B. False
Process Capability is defined based on customer requirements, defect free performance and output over time.
A. True
B. False
Training cost is $2,000 and a project required an initial investment of $16,000. If the project yields monthly savings of $1,500 beginning after 2 months, what is the payback period in months (before money costs and taxes)?
A. 12
B. 14
C. 22
D. 28
The DMAIC approach to problem solving stands for Define, Measure, Analyze, ____________ and Control.
A. Improve
B. Identify
C. Itemize
D. Initiate
When completing an FMEA what are standard process controls that are typically used to prevent a failure in a process?
A. Statistical Process Control, Poke-Yoke, Inspection
B. Checksheets, Customer Interviews, Surveys
C. Customer Complaints, Inspections, Error Proof
D. Statistical Process Control, tracking defects in process
As a type of measurement error, Linearity describes the deviation of the measured value from the actual value.
A. True
B. False
The 5S approach utilized by a Belt to separate necessary from unnecessary items and frequently used items from infrequently used items is known as___________________.
A. Sorting
B. Standardizing
C. Shining
D. Sustaining