PEGAPCBA84V1 Online Practice Questions and Answers

DRAG DROP

Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Select and Place:

HOTSPOT

In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.

Hot Area:

Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.

Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

A. Configure the request type as a weighted condition.

B. Configure a time period for the request date as a weighted condition.

C. Configure the apartment address as a weighted condition.

D. Configure the apartment address as a basic condition.

E. Configure the tenant name as a basic condition.

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

A. Add the analyst to both the Author role and the Case Manager channel interface.

B. Update the Author role to include the required analyst reports.

C. Add the analyst to the Manager role.

D. Create a new Analyst role with the required access.

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

A. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

B. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

C. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A. Add an Item Retention alternate stage and define a process for retention of item.

B. Add a decision in the Item Return process to change the stage when a return is not necessary.

C. Add a condition to skip the Item Return stage when a return is not necessary.

D. Replace the Wait step in the Item Return stage with a Change Stage step.

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the

passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

B. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

D. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?

A. Customer

B. Work queue

C. Interested individual

D. Owner

Select the use case that requires an integration by using robotic process automation (RPA).

A. An online ordering application submits credit card information to a payment processor through a web service.

B. An order management application updates a customer profile in a legacy system that lacks an exposed API.

C. A drug trial management application submits trial data to a protected system through a secure connection.

D. A service management application lists paint options sourced from a Pega Platform data object.

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum. Which three of the following statements are true? (Choose Three)

A. New customer obtains troubleshooting assistance by using a call center is a microjoumey

B. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

C. New customer obtains troubleshooting assistance by using a call center is a journey

D. Experienced customer obtains troubleshooting assistance by using the online forum is a journey

E. Customer obtains troubleshooting assistance is a journey

F. Customer obtains troubleshooting assistance is a microjoumey