PEGAPCSA80V1_2019 Online Practice Questions and Answers

HOTSPOT

An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:

1.

Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.

2.

Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.

3.

Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.

4.

Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.

For each calculation, identify the appropriate chaining option to maximize the performance.

Hot Area:

A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner. Select two configuration options that follow best practices to meet the requirement. (Choose two.)

A. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

B. Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.

C. Design a user view with an annual salary field and a section for cosigner information. Use a Visible When condition to display the cosigner section when the salary is below the threshold.

D. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.

How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which recipient role do you select to configure this requirement?

A. Configure the email to go to a work queue.

B. Configure the email to go to a customer.

C. Configure the email to go to an interested person.

D. Configure the email to go to an owner.

An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

A. Use the same application skin in all portals.

B. Update the process to give mobile users a separate portal.

C. Do not use a skin for the mobile application version.

D. Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week.

On the entry form, employees see a summary of the total hours entered.

After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee.

To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

A. Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.

B. Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.

C. Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

D. Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions:

The customer is on a monthly billing cycle The credit card is either MoreCash or Vista The credit card expires within 60 days

Which set of filtering conditions returns a report with the desired data?

A. Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

B. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.

C. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days

D. Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next 60 days

You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office. How do you configure the list report to create the pie chart?

A. Group the Employee Name and Office columns.

B. Group the Employee Name column.

C. Summarize the Employee Name and Manager Name columns.

D. Summarize the Employee Name column.

Which two conditions do you test with a unit test? (Choose two.)

A. A property value is set correctly by a data transform.

B. An application is successfully migrated to a test system.

C. A data page populates without any errors.

D. An application displays user views for 20 users within three seconds.

Which business need do you address through delegation?

A. A service representative must attach the appropriate form when emailing a customer.

B. A risk officer wants to adjust the income threshold for automobile loans.

C. A care supervisor wants to authorize a second opinion for an insurance claim.

D. A general manager must approve catering proposals that exceed EUR5000.