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Exam2pass > Microsoft > Microsoft Certifications > PL-600 > PL-600 Online Practice Questions and Answers

PL-600 Online Practice Questions and Answers

Questions 4

You need to recommend a solution for agents when working with customers to make reservations. What should you recommend?

A. task flows

B. Business Process Flows

C. workflows

D. Power Automate

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Correct Answer: B

Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion

of some kind.

Use business process flows to define a set of steps for people to follow to take them to a desired outcome.

With business processes flows available as an entity, you can now use advanced finds, views, charts, and dashboards sourced from business process flow data for a given entity, such as a lead or opportunity.

Scenario:

1.

Agents need a solution to replace paper reservation checklists.

2.

Agents need dashboards to show a current count of all reservations on the entity.

3.

Agents need a way to track reservation issues.

4.

Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

Questions 5

You need to select an appropriate app for Relecloud. Which app should you recommend?

A. Dynamics 365 Field Service

B. Dynamics 365 Sales

C. Dynamics 365 Project Operations

D. Dynamics 365 Customer Service

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Correct Answer: D

Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

Questions 6

You are designing tables and columns for a Power Platform solution.

The solution will contain an interactive experience dashboard.

You need to ensure that the columns you create can be used as global filters for the dashboard.

Which two data types can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Multiline Text

B. Choice

C. Text

D. Yes/No

E. Lookup

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Correct Answer: BD

With interactive dashboards, a chart uses the color assigned to the categories that make up the different values, even if the chart is configured to use random colors, when the chart is configured to be grouped by any of the following column types:

Choice Yes/No Status Reason

Reference: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/configure-interactive-experience-dashboards

Questions 7

A company wants to create a Power Automate flow that posts marketing events to social media.

The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms.

You need to ensure that the requirement is met.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Configure the relevant connector so that is part of the Non-Business data group category.

B. Create a security role to prevent data export.

C. Configure an Azure Active Directory (AAD) security role for the maker to the environment.

D. Create a Data Loss Protection (DLP) policy.

E. Configure the relevant connector so that it is part of the Blocked data group category.

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Correct Answer: DE

DLP policies enforce rules for which connectors can be used together by classifying connectors as either Business or Non-Business. If you put a connector in the Business group, it can only be used with other connectors from that group in any given app or flow. Sometimes you might want to block the usage of certain connectors altogether by classifying them as Blocked.

Reference: https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention

Questions 8

You are creating a scope of work document for a solution. You have the following requirements:

1.

Track support cases, first response time, and resolution time.

2.

Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.

3.

Allow cases to have multiple different priority levels.

You need to include the required Dynamics 365 and Microsoft Power Platform components.

Which two components should you include? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Dynamics 365 Customer Service

B. Power Virtual Agents

C. Power BI

D. Dynamics 365 Customer Voice

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Correct Answer: AB

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. Use Dynamics 365 Customer Service to:

1.

Track customer issues through cases

2.

Record all interactions related to a case

3.

Share information in the knowledge base

4.

Create queues and route cases to the right channels

5.

Create and track service levels through service-level agreements (SLAs)

6.

Define service terms through entitlements

7.

Manage performance and productivity through reports and dashboards

8.

Create and schedule services

9.

Participate in chats 10.Manage conversations across channels

Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

Questions 9

You are designing a Microsoft Power Platform solution for a company that has multiple Microsoft Dataverse environments.

You need to prevent specific users from accessing specific environments.

What should you do?

A. Remove all security roles from the users of the specific environments.

B. Remove the user from the business unit.

C. Remove the user from all security groups.

D. Remove the user from all teams.

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Correct Answer: A

Microsoft Dataverse uses a role-based security model to help secure access to the database. Security roles can be used to configure environment-wide access to all resources in the environment.

Reference: https://docs.microsoft.com/en-us/power-platform/admin/database-security

Questions 10

DRAG DROP

You are performing a requirements analysis for a customer.

The customer provides the following requirements:

1.

Power Platform storage capacity must remain under 100 percent.

2.

Customer service representatives must be sent an email when they are assigned a case.

3.

Help desk technicians must be shown an error message when they try to delete a task row.

4.

The plug-in pass rate must remain over 99 percent for the production environment.

You need determine if the requirements are functional or non-functional.

Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between

panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

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Correct Answer:

Box 1: Non-functional

Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.

Box 2: Functional

Functional requirements describe what the solution needs to do or its behaviors.

Box 3: Functional

Box 4: Non-functional

Examples of common non-functional requirement types include:

1.

Availability

2.

Compliance/regulatory

3.

Data retention/residency

4.

Performance (response time, and so on)

5.

Privacy

6.

Recovery time

7.

Security

8.

Scalability

Reference: https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements

https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

Questions 11

DRAG DROP

You are designing data loss policies for a Microsoft Power Platform implementation.

You have the following requirements:

1.

Solutions that use the HTTP connector must not include any other connectors.

2.

Prevent the use of the Microsoft Forms connector.

3.

Allow the use of the Azure DevOps connector.

You need to determine in which data policy group to add each connector.

To which data policy group should you assign the connector? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between

panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

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Correct Answer:

Box 1: Business

If you put a connector in the Business group, it can only be used with other connectors from that group in any given app or flow.

Box 2: Non-business

DLP policies enforce rules for which connectors can be used together by classifying connectors as either Business or Non-Business.

Box 3: Blocked

Sometimes you might want to block the usage of certain connectors altogether by classifying them as Blocked.

Data policy group Business blocked

Reference: https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention

Questions 12

DRAG DROP

A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omnichannel for Customer Service.

You need to recommend a solution for each requirement.

Which components should you recommend for the requirements?

To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Select and Place:

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Correct Answer:

Explanation:

Box 1: Microsoft Power Virtual Agent You can integrate a Power Virtual Agents bot with Omnichannel for Customer Service. Box 2: Custom API Box 3: Custom pages Reference:

https://learn.microsoft.com/en-us/training/modules/omnichannel-power-virtual-agents/

Questions 13

HOTSPOT

A company plans to use Microsoft Power Platform.

The company needs to understand how API requests are used so that its solution can be designed within the API limits granted by Microsoft. The company requires the following information:

How API limits are allocated

Which Microsoft Power Platform components count toward its API limits

Which Power Automate flow steps count toward API limits

You need to describe the API allocation for each design consideration.

Which API allocations should you identify? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

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Correct Answer:

Explanation:

Box 1: By license How API limits are allocated Entitlement limits

These limits represent the number of requests users are entitled to make each day. The allocated limit depends on the type of license assigned to each user.

If any user exceeds their request entitlement, the administrator would be notified and would be able to assign Power Apps and Power Automate request capacity to that user. Users won't be blocked from using apps for occasional and reasonable overages at this point of time. Box 2: Dataverse, Power Apps, and Power Automate

Which Microsoft Power Platform components count toward its API limits Power Platform API request allocations include use of Power Automate, AI Builder, and Connector APIs. All requests through a connector that result in a Dataverse request will represent 1 Power Platform request. Box 3: Each step counts as one API request

Which Power Automate flow steps count toward API limits

What is a Microsoft Power Platform request?

Requests in Microsoft Power Platform consist of various actions that a user makes across various products. At a high level, below is what constitutes an API request:

* Power Automate – all API requests to connectors, process advisor analysis, HTTP actions, and built-in actions from initializing variables to a simple compose action. Both succeeded and failed actions count towards these limits. Additionally, retries and other requests from pagination count as action executions as well.

Note: Service protection API limits aren't applied against API calls made within workflows, custom workflow activities, or plug-in code. These operations are invoked internally.

Reference: https://learn.microsoft.com/en-us/power-apps/maker/data-platform/api-limits-overview https://learn.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations

Exam Code: PL-600
Exam Name: Microsoft Power Platform Solution Architect
Last Update: May 24, 2026
Questions: 242

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