SALESFORCE-LOYALTY-MANAGEMENT Online Practice Questions and Answers

Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.

What should the Salesforce Administrator set up to enable a real-time currency model?

A. Create a Flow to update the Points Balance field

B. Enable Real-Time Update of Qualifying Points Balance

C. Enable Real-Time Update of Non-Qualifying Points Balance

D. Non-Qualifying Points updates happen in real-time by default

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.

Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.

Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A. Qualifying Points

B. Tier Qualifying Points

C. Non-Qualifying and Qualifying Points

D. Non-Qualifying Points

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.

How will the personalized benefits be display for each Loyalty Program member?

A. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

B. On the Member Benefit Related List, linked to Loyalty Program Member

C. On the Transaction Journal Related List, Linked to Loyalty Program Member

D. On the Voucher Related List, linked to Loyalty Program member

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.

The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)

Extend Expiration for this tier group is Qualifying Points Reset Date.

A member joins NTO insider in the Silver tier and, after a year of engagement,gets upgraded to the Gold tieron March 16 2023.

Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A. December 31, 2024

B. March 31 2024

C. December 31, 2023

D. March 16, 2020.

An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.

What steps should the Administrator take to configure this?

A. On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'

B. On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program ?Member should be selected

C. On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information

D. On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.

What should the Administratordo to troubleshoot and correct the error?

A. Confirm the member is assign to the correct tier and that tier has benefits

B. Adjust points on the member record to trigger member benefits actions

C. Confirm the program and member are in an active status

D. Issue a promotion to the member of the mission benefits

Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:

1.

Award points to the customer that can be redeemed for products in the store

2.

Gamify customers that spend the most to receive exclusive benefits.

What three elements should the Administrator configure?

A. Set up one qualifying currency and a non-qualifying currency

B. Set up one qualifying currency

C. Set up a tier system based on a cumulative spending value

D. Set up vouchers for specific products

E. Set up promotions

A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements:

-

The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June

-

member's expiry-date are standardized to the last day of the month.

Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A. In "Segment Property", set "Publish Schedule" to "Don't Refresh".

B. In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.

C. In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.

D. In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program. The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.

Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A. Enable Experience Cloud and customize the Loyalty Member Portal

B. Create and implement a feature-rich Loyalty Member Mobile App

C. Install the Salesforce Loyalty Member Mobile App

D. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named "tbl_Member" with the following data contents:

1.

the program member's personal particular and contact information

2.

member's current-tier value

3.

member's tier-points

Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

A. "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.

B. "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.

C. "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.

D. "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and "Account" Object.