USER-EXPERIENCE-DESIGNER Online Practice Questions and Answers
In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers
A. Include persistent headings.
B. Nestan accordion inside of another
C. Use the `'back'' browser button to collapse content
D. Only allow users to open one selection at a time.
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers
A. Select a footer and configure which social media links to display.
B. Display custom variations ofpages based on user behavior.
C. Select a theme and customize content including copy and imagery.
D. Use the theme editor to adjust fonts, text case, colors, and site logo.
E. Create flexible layouts for pages with unique background images.
Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
A. User Engagement Dashboard and Report
B. Custom Permission Sets
C. Salesforce Surveys for user Satisfaction
D. Visualforce App
E. Chatter polls
Which visual design elements should be used in corporate style and branding guidelines?
A. Typography. Color, Imagery
B. A/B Testing, Heuristics, Dairy Studies
C. Sketching, Wireframes, Storyboards
D. User Stories, Scenario, UX Reviews
A UX Designer is going to create a custom app for a new team of service agents.
Which threeparts of the user interface could be customized?
Choose 3 answers
A. Tabs within the apps's navigation bar
B. Relationship between standard objects
C. Page layouts of the records
D. Details to be shown in the records highlights panels
E. Opportunity leadscoring
Which two steps should a UX Designer take to create and deliver responsible and transparent AI technology? Choose 2 answers
A. Collect as much data from the user as possible for a catered experience.
B. Design AI that is seamless enough so the user does not notice.
C. Document model cards to clarify intended context and use cases.
D. Provide clear explanations of AI predictions or recommendations.
A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.
Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.
A. in-App Guidance Prompts using myTrailhead
B. Custom build using Salesforce Flow
C. Basic In-App Guidance Prompts
D. Use the Walkthrough App from AppExchange
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In- App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assigned to learners? Choose 2 answers
A. Trailmixes
B. Trails
C. Modules/Badges
D. External LMS Content
A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 onth period.
Which research methodology should be used?
A. Usability Study
B. Focus Group
C. Diary Study
D. Survey
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
A. Service-Blueprinting Workshop
B. Management Committee Meeting
C. Pitch Session
D. Service Usability Testing