3309 Online Practice Questions and Answers
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be
made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports. Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A. the primary EPM server
B. an auxiliary EPM server
C. the remote application server
D. a Media Processing Platform (MPP) server
A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)
A. ICRAdminUKI
B. VPRemoteLogWebService
C. ICRSipUserName
D. ICRSipTCPPort
E. VPProductID
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
A. the Campaign Strategy
B. the POM Campaign Director
C. the Priority of the Campaign
D. the POM Campaign Manager
A customer creates a campaign but it is failing to start. Which two logs should be checked for possible error messages? (Choose two)
A. $POM__HOME/logs/PIM _CmpMgr.log* log files
B. $POM_HOME/logs/PIM_CmpDir.log* log files
C. $POM _HOME/logs/PIM_Web.log log* files
D. $POM_.HOME/logs/CmpMgrService.out* log files
E. $POM_HOME/logs/CmpDirService.out* log files
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
A. Verify that the Media Processing Platform (MPP) is operational
B. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
D. Verify that the WebLM license is not expired arid verify if you have configured the required number
E. Verify that the Short Message Service (SMS) server is not down.
Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?
A. readable by all users
B. readable by root or sroot
C. readable by avayavp
D. readable by all Avaya service accounts
Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is
not working.
What would be causing this problem?
A. A remote database was not configured on the AAEP.
B. The new POMDriverApp provided with the POM software was not deployed on the application server.
C. There are no Announcement Port licenses available for the POMDriverApp.
D. The user has incorrect roles assigned.
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
A. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
B. the Maximum Outbound Ports
C. the SMS and Email Connections
D. the Email Connections and the Maximum Outbound Ports