Printable PDFAvaya 3309 Exam Questions & Answers
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Vendor: Avaya
Exam Code: 3309
Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Total Questions: 64 Q&A
Updated on: Jul 03, 2026
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3309 Online Practice Questions and Answers
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
A. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
C. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
D. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E. Ensure that the Short Message Service (SMS) server is not down.
Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A. Administration
B. Web Services
C. Maintenance
D. Operations
E. ICR Administrator
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
A. .doc (Microsoft Word)
B. .xls (Microsoft Excel)
C. .pdf (Portable Document Format)
D. .jpg (Digital Image)
E. .csv (Comma separated value)
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