3312 Online Practice Questions and Answers

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

A. Call

B. Skillset

C. Time

D. Traffic

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

A. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

B. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

C. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

D. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,,skillset.

A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A. the Contact Center Manager Administration View

B. the Synchronization View

C. the Contact Center View

D. the Local View

A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.

To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

A. Global Settings

B. Threshold Classes

C. Real Time Statistics

D. Historical Statistics

A customer with Avaya Aura Contact Center (AACC) has created a script application. The customer would like to convert this script application into a now application. Which statement regarding converting scripts is true?

A. Only an administrator logged in with webadmin credentials can perform the conversion.

B. The original script application must be in the Contact Center View.

C. The original script application must be in the Local View.

D. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays. Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?

A. Historical Statistics

B. Real Time Statistics

C. Real Time Reporting

D. Application Threshold Class

A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

A. User type

B. Login ID

C. Create CCT Agent

D. CCMA Login Account Details

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

A. Force the agent into Not Ready and select an existing Not Ready Reason Code.

B. Force the agent into Not Ready and select an existing After Call Work Code.

C. Force the agent to login.

D. Force the agent to logout.

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.

What are the limitations of creating global and call variables?

A. maximum 200 global variables, no stated maximum to call variables

B. maximum 100 global variables, maximum 100 call variables

C. no stated maximum to global variables, maximum 500 call variables

D. maximum 1000 global variables, maximum 300 call variables

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

A. Customer Basic Tab

B. Customer Intrinsics Tab

C. Customer Detail Tab

D. Customer Contact Tab