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Home > Avaya > Avaya Certifications > 3312
Avaya 3312  Exam Questions & Answers
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Avaya 3312 Exam Questions & Answers


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  • Vendor: Avaya

    Exam Code: 3312

    Exam Name: Avaya Aura Contact Center Administration

    Certification Provider: Avaya

    Total Questions: 66 Q&A ( View Details)

    Updated on: Jun 12, 2025

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3312 Online Practice Questions and Answers

Questions 1

A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?

A. The AAMS must be rebooted.

B. Skillsets must be associated to the AAMS.

C. Services such as Announcements and Dialog must be associated to the AAMS.

D. The AAMS must be referenced in Global Settings.

Show Answer

Correct Answer: C

Questions 2

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A. out_of_hours

B. music_on_hold

C. ad_hoc_messages

D. en_us

Show Answer

Correct Answer: D

Questions 3

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Show Answer More Questions

Correct Answer: D

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