3313 Online Practice Questions and Answers

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

A. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

B. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

C. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

D. The Domain User Name has already been mapped to an existing CCT agent.

Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

B. Avaya Aura Contact Center Overview and Specification

C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description

D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

A. Contact Summary

B. Configuration

C. Agent Performance

D. Call-by-Call

Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?

A. AML

B. H.323

C. SIP

D. TLS

At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.

Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

A. SIP Gateway

B. Back-to-Back User Agent

C. SIP Gateway Manager

D. User Agent

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

A. Contacts %Abandoned

B. Contacts Redirected

C. Contacts Answered

D. Contacts Offered

The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.

Which three objectives does secure communication commonly aim to achieve? (Choose three.)

A. Authorization

B. Public Key

C. Confidentiality

D. Integrity

E. Private Key

The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

If an application installation fails, which directory provides detailed logs on the installation failure?

A. C:Avaya\Logs\Sysops\MSiLogs

B. C: Avaya\Logs\Sysops\UniversalInstall

C. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A. If a call is queued and an announcement is played, the event will be included in the event column.

B. The Call-by-Call report can include several reporting intervals.

C. You can enable Call-by-Call statistics for reports on a per application basis.

D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

A. TCP

B. STP

C. H.323

D. AML

E. TR87/TLS