33820X Online Practice Questions and Answers

A customer wants to use the Avaya Aura?Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. AAMS provides Communication Manager IP audio functionality.

B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.

C. AAMS is shareable between different adopters.

D. AAMS provides virtualization, high channel density and no playback announcement limits.

E. Experience Portal will use the AAMS as a media resource.

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura?8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.

Which two statements are true for the ASP 130? (Choose two.)

A. Standard VMware version (non-customized) is used.

B. Avaya provides tools to install/upgrade the VMware hypervisor.

C. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

D. Remote upgrade of servers is supported, and site visit is not required.

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?

A. Avaya Control Manager

B. Avaya Intelligent Customer Routing

C. Avaya Proactive Outreach Manager

D. Avaya Experience Portal

A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A. Avaya Workspaces for Elite

B. Avaya Control Manager

C. Avaya Breeze

D. Avaya Oceana

Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A. Private Delivery

B. Public Delivery

C. CPaaS Delivery

D. Hybrid

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A. 500

B. 750

C. 1000

D. 1500

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A. Public

B. Private

C. Hybrid

D. CPaaS

Avaya OneCloud-Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud-Public Delivery? (Choose

two.)

A. IXTM Orchestration

B. IXTM Contact Center

C. IXTM Workforce Engagement

D. IX,H Workplace

Avaya enabled the automated installation of the Avaya OneCloudTM ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.

Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A. Avaya Update Manager

B. Capacity Planner

C. Avaya Maestro

D. vCenter Manager

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.

Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Aura Call Center Elite

B. Avaya Aura Session Manager

C. Avaya Aura Call Center Elite Multichannel

D. Avaya Intelligent Customer Routing