500-052 Online Practice Questions and Answers

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

A. 50

B. 150

C. 300

D. 400

What is the maximum number of agent web chat sessions that is supported on the highest class server?

A. 25

B. 50

C. 75

D. 100

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

A. Cisco Unified CCX Premium

B. Cisco Unified CCX Enhanced

C. Cisco Unified Intelligence Center Premium

D. Cisco Unified Intelligence Center Standard

A customer purchases 200 Cisco Unified CCX Premium agent seats.

Which two additional items must the customer purchase to be able to run a 30-port outbound IVR

campaign? (Choose two.)

A. 30 outbound IVR ports

B. 15 agent seats

C. gateway

D. router

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

A. iPlanet Web Server

B. Cisco Unified CCX Engine

C. Cisco Unified Operations Manager

D. Cisco Unified Communications Manager

E. Recording Component

F. Informix DB

Which criterion can be used to control supervisor workflows?

A. length of time an agent is in the NotReady state

B. number of agents logged in

C. number of calls abandoned

D. duration of oldest call in queue

What information from the first node is used as the secret key during second node installation?

A. administrator password

B. application user password

C. security password

D. IP address

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

A. Historical Reports Data Store

B. Historical Reporting Client

C. Cisco Unified Intelligence Center

D. Cisco Supervisor Desktop

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

A. Apply a ''Warm Standby'' license.

B. Apply a ''WAN Standby'' license.

C. Do a fresh installation of the whole system as high availability over WAN.

D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.

Which phones must be associated to the RmCm application user account?

A. all phones

B. none, because that user account is not used for phone association

C. only agent phones that are used with the Cisco Finesse agent desktop

D. only Cisco Finesse IPPA phones